KK

Kleomenis K. 2 years ago • From Google

Rating

Bad

Months of waiting for a simple form

The administrative performance of this medical practice is utterly abysmal, characterized by sluggishness and a complete lack of professionalism. Since November 30th, 2022, I've been attempting to have their Patient Services Administrator complete a straightforward "healthcare practitioner's questionnaire" required by my private health insurance. I've already paid for this service, yet I remain in limbo. Their responses have been a series of ridiculous excuses: claiming they "lost" my original email (which I sent twice), promising to add a note and contact me soon (still waiting), and simply telling me to be patient because they're "busy" (again, still waiting). I'm not interested in hearing generic suggestions to "contact them to investigate further". I've already spent nearly two months calling and emailing about this seemingly simple request, which remains unresolved. UPDATE: I switched practices, and the form was completed within 10 days.

Other reviews for Thurleigh Road Practice