Thurleigh Road Practice
Kleomenis K. 3 years ago • From Google
Bad
Months of waiting for a simple form
The administrative performance of this medical practice is utterly abysmal, characterized by sluggishness and a complete lack of professionalism. Since November 30th, 2022, I've been attempting to have their Patient Services Administrator complete a straightforward "healthcare practitioner's questionnaire" required by my private health insurance. I've already paid for this service, yet I remain in limbo. Their responses have been a series of ridiculous excuses: claiming they "lost" my original email (which I sent twice), promising to add a note and contact me soon (still waiting), and simply telling me to be patient because they're "busy" (again, still waiting). I'm not interested in hearing generic suggestions to "contact them to investigate further". I've already spent nearly two months calling and emailing about this seemingly simple request, which remains unresolved. UPDATE: I switched practices, and the form was completed within 10 days.
As a medical professional working in Lambeth and a long-standing patient at this practice for nearly two decades, I have consistently experienced excellent care, which might be attributed to my..
Thurleigh Road Practice
Katia L.
The reception staff are utterly ineffective. Recently, they forced me to reschedule a polio booster at a terrible time, claiming I needed to bring both children - only to reveal at the appointment..
Thurleigh Road Practice
Juicy J.
The entire operation from front desk to backend is a complete disaster. NHS needs to investigate this embarrassing situation because it's utterly ridiculous. Enduring months-long waits for..
Thurleigh Road Practice
Helen D.
Fantastic medical care from compassionate physicians. Scheduling appointments through their website is a breeze. Feeling fortunate to reside within their service region!
Thurleigh Road Practice
Oksana K.
Exceptional medical care consistently provided by the healthcare professionals at this facility. Dr. James Salter deserves particular recognition for his outstanding support throughout 2024, and Dr...
Thurleigh Road Practice
Dave L.
I'm reluctant to criticize the NHS, but this practice has seriously deteriorated. Miss Patel and the new Lady Physician are helpful, and nurses Jo and Sophie remain excellent. However, the..
Thurleigh Road Practice
Marta M.
The medical professionals here demonstrate expertise, but their non-NHS appointment process is completely dysfunctional. After waiting nearly six weeks, I attempted to complete an insurance form...
Thurleigh Road Practice
Jennifer J.
This is my second negative review of this so-called GP surgery - if you can even call it that. They're running it like a school playground with uneducated, inexperienced agency staff at the..
Thurleigh Road Practice
Mark M.
During a call to schedule an appointment for my elderly mother with internet difficulties, I encountered two receptionists who were remarkably unhelpful and displayed a distinctly passive-aggressive..
Thurleigh Road Practice
Richard G.
I've been receiving medical care at the Thurleigh Road Practice for nearly two decades. Previously, the quality of service was outstanding, but recently it has dramatically deteriorated. Scheduling..
Thurleigh Road Practice
Bella B.
I was advised by medical staff about my son's unusual adverse reaction, with instructions to monitor his condition and seek emergency care if he deteriorated. They suggested calling back if his..
Thurleigh Road Practice
Kary C.
The patient manager's service is extremely discourteous and refuses to take responsibility for mistakes made by her administrative team. She dismissively conveyed that my concerns were trivial..
Thurleigh Road Practice
Z Z.
Absolutely appalling service that has critically compromised my wellbeing. I encountered an unprofessional physician who dismissively told me to 'toughen up' regarding my mental health concerns and..
Thurleigh Road Practice
Andrew S.
During our eight-month journey with Thurleigh Road, covering healthcare needs for our entire family—from adults to a seven-year-old and a baby—we've consistently experienced prompt scheduling and..
Thurleigh Road Practice
Steve C.
Getting a medical appointment here is like hitting a brick wall - completely unattainable
Thurleigh Road Practice
Monica L.
The front desk staff provided exceptional assistance during my visit. They were incredibly prompt and supportive in addressing my daughter's needs with remarkable professionalism.
Thurleigh Road Practice
Angelica W.
Our interaction with this medical facility has been consistently disappointing over the past several years. The front desk staff are remarkably unhelpful, and scheduling appointments is an absolute..
Thurleigh Road Practice
Mélissa Z.
Extremely unprofessional and ineffective staff working the front desk and handling telephone communications.
Thurleigh Road Practice
Robin C.
For some inexplicable reason, Google is preventing me from submitting a second review for TRP ......... It seems peculiar that I'm composing this review after being released from an emergency..
Thurleigh Road Practice
Kevin C.
The clinic provides diverse treatment options. Each healthcare professional I've encountered has been welcoming and personable.
Thurleigh Road Practice
Steve M.