DW

Dawid W. 2 years ago • From Google

Rating

Bad

Months of waiting for a simple scan

Absolute disaster of a medical center, perpetual issues with scheduling, ranging from absent physicians to absurd appointment times and months-long wait periods for critical concerns! In January, I consulted a GP about my spinal condition, where the doctor personally committed to referring me for a CT scan upon receiving my previous scan photo. I complied immediately. Weeks passed without an appointment, so I repeatedly called the surgery. They requested the photo again, which I resent. I consistently followed up weekly. By April, I finally managed to have everything attached to my file after personally visiting and speaking with the receptionist. Yet, I've received no response regarding my back condition. They bizarrely schedule mental health practitioners who cannot prescribe medication when I specifically request a doctor for medication management. Completely futile, as I sacrificed a workday for an appointment, only to be told about another phone consultation the next day... which never materialized. No consideration is given that I cannot dedicate entire mornings waiting for calls, nor do I possess unlimited holiday time due to their scheduling incompetence. When I explain my lack of workplace signal, it means I can neither receive nor make calls. They should have initially scheduled me with a medication-prescribing physician, especially for mental health concerns! Another instance: when seeking knee treatment, I explicitly described my longstanding knee issue to the receptionist. I was assigned a next-day appointment with a paramedic who immediately declared inability to address my specific problem... Avoid this place at all costs! "Nightmare" doesn't even begin to describe it!

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