Western Elms Surgery

I've been a loyal customer of Western Elms for a quarter of a century, and they've consistently provided exceptional service. Whenever I need assistance, their staff is always friendly and..

The scheduling process seems intentionally crafted to prevent patients from actually obtaining a medical consultation!!!

Without a doubt, this NHS practice represents the absolute bottom of the barrel in medical care, boasting receptionists who are shockingly discourteous and administrative personnel who are..

Absolutely the most incompetent medical practice I've encountered! Over a month has passed, and I'm still waiting for my test results!!! They scheduled a phone consultation three weeks out, then..

Initial appointment at Western Elms. The front desk staff was outstanding: warm, supportive, and pleasant. The healthcare provider was meticulous and highly competent. Appreciate the experience.

When you manage to connect with the physicians, they offer valuable assistance. However, the phone communication is extremely frustrating, with scheduled lines failing to open and calls abruptly..

The receptionist's behavior was utterly deplorable. My mother, who recently underwent bypass surgery, had a scheduled appointment for stitch removal. I was helping her get to the clinic, and due to..

Absolutely the most subpar medical facility in Reading. Following my consultation with the doctor, I was directed to submit an online sick note request, and their response time is a staggering 15..

Like every medical practice in Reading, Western Elms is completely overwhelmed and incapable of managing its patient load. I've wasted 3 hours on the phone over the past month just trying to obtain..

I rarely write feedback, but I was deeply disturbed by the receptionist's complete lack of compassion and professionalism. During my call this morning about a critical matter, the receptionist was..

The reception staff consistently cause issues, and attempting to schedule a doctor's appointment seems impossible as they appear to be perpetually distracted and uninterested in helping patients.

Completely subpar healthcare provision. Neither myself nor my relatives have had a proper consultation with the physician since 2020, with just a single telephone interaction, which ultimately..

I've been trying to schedule an appointment all morning, making 16 separate attempts to reach someone. Eventually, I managed to connect, only to be greeted by another automated message stating they..

Incredible frustration! I reached out today due to persistent right lung pain, unsure of the cause, and suspecting bronchitis for over a week. This isn't the first time—I experienced similar..

Grateful it wasn't my own procedure, but speaking for a family member. Incredibly poor service that's truly appalling - impossible to communicate with, they consistently fail to respond and..

This surgical experience has been utterly futile. I've exhausted nearly two and a half years attempting to secure a consultation with a general practitioner, yet without success. Consequently, I've..

Constantly swamped, their phone lines are extremely slow, and securing a booking during midday hours proves to be a significant challenge. The wait times are frustratingly lengthy, making it..

Zero stars is too generous for this disaster! Attempting to call and get help is futile - the moment you select option 1, the call abruptly terminates. After investigating other reviews, it's clear..

I scheduled a physiotherapy consultation online and was impressed to secure an appointment within a day. The professional consultation and guidance I received were excellent. During my early..

Utterly useless! This place was fantastic in the past, but now it's a total disaster!