Heywood Health
NF
Neil F. 3 years ago • From Google
Bad
This surgery is extremely difficult to reach in the morning when trying to book an appointment. Having attended this practice on two separate occasions over a period of more than 15 years, I have rarely needed to use their services, but unfortunately my experiences when I have required care have not been particularly positive. Just recently I called and was kept on hold for approximately 12 minutes before being transferred to an incorrect department. I called back using the same number and eventually got through, only to be informed that no appointments were available that day. I requested a telephone consultation with a clinician, but the earliest available was a week away, so I contacted 111 instead and spoke to a healthcare professional the same day. This professional advised that I should attend the surgery for an in-person assessment. I attempted to book an appointment yesterday morning and after numerous attempts to get through by phone, I was again told there were no available slots. This morning I tried using the online booking system as suggested, but was informed that I would need to book an appointment to attend the surgery in person. I cannot do this until tomorrow morning, and I anticipate I will likely be told once again that there are no available appointments. I had used the online system on the advice of reception staff, who indicated it would result in a quicker response from a clinician, yet I was subsequently told I needed to secure an appointment instead.
John J.