Eden Medical Group
CC
Chloe C. 3 years ago • From Google
Bad
We have to call in the morning from 8am if we want an appointment on the day but the reception team don't answer the phones. I get put on hold for half an hour and still can't get through as I have school commitments. My mam rings in the afternoon and gets told they can't do anything about it, but they're the ones not answering the phone. The service from staff has been terrible. I also rang this morning at 8 with no answer, so had to drive there only to be told there were no more appointments available, and it was only 9. I would have got an appointment on the same day if they had answered the phone. I rang again hoping to speak to someone different and thankfully I did, because the receptionist I spoke to first was unhelpful, so I eventually got an appointment. During a recent consultation, I attended with a significant health concern and was in considerable discomfort. I felt the clinician was dismissive of my symptoms and didn't provide the treatment I felt was necessary. I was given the impression they were in a hurry to finish and was rushed to make a decision, which I found rude. I subsequently contacted NHS 111 for advice and was told I needed medication. When I visited the pharmacy, the staff expressed concern about the severity of my condition, which made me feel that my initial consultation had not been taken seriously enough.
Harry316 H.