The Elizabeth Courtauld Surgery
AS
A S. 4 years ago • From Google
Excellent
I want to emphasize that I've generally had a positive experience with this medical facility, and the staff over the years have been wonderful, which is why I initially rated them 5 stars. However, my recent encounter with a mental health nurse was deeply distressing. This professional seemed entirely unsuited to working with patients struggling with mental health issues. After our interaction, I was emotionally devastated and remained in a terrible state throughout the entire day. Given my existing anxiety and difficulties with social interactions, I already find communication challenging. When I spoke loudly, which is typical for me due to my hearing loss, the nurse responded aggressively and harshly. I attempted to apologize, but was coldly told not to apologize, just to change my behavior. Despite everyone else being understanding about my volume, this nurse was exceptionally insensitive. Her lack of empathy and poor interpersonal skills are unacceptable, especially when working with vulnerable patients. One careless word can send someone like me spiraling into emotional turmoil, which is exactly what happened. I will absolutely never see this nurse again, and ironically, my visit intended to address my anxiety ended up dramatically increasing it.
D W.