PL

Pol L. 5 years ago • From Google

Rating

Great

Mostly great gp with occasional receptionist hiccups

As a healthcare professional (nurse), I consider this a highly commendable general practice overall. While it doesn't quite merit a perfect 5-star rating due to occasional receptionist rudeness and minor GP-related issues, these are relatively insignificant. If unsatisfied with one doctor, simply book with another. The phone system is efficient (unlike Ealing's abysmal 20-minute wait times), appointment availability is prompt, and phone consultations are a welcome time-saving alternative to in-person visits. The medical team successfully addresses health concerns in approximately 90% of cases, handling matters professionally and promptly, with referrals consistently processed as discussed. Barring two specific incidents - a female doctor's inappropriate coil insertion technique and a male doctor's misdiagnosis of oral thrush as "residual milk" - my experiences have been predominantly positive. The practitioners generally demonstrate attentiveness and provide necessary care. Dr. Donner particularly stands out as an exceptional physician. Her empathetic approach, reliability, and commitment to patient care have been consistently impressive throughout my years of treatment. Her departure from my care will be genuinely regrettable. Those leaving negative reviews should first compare this practice to the truly subpar medical services in Ealing and Brent. This surgery is unquestionably far superior to a 1-star rating would suggest.

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