RS

Rose S. one year ago • From Google

Rating

Bad

Mostly great staff but one rude receptionist ruined it

I want to begin by emphasizing that my interactions with most of the staff here have been exceptional - the doctors, nurses, and receptionists are truly outstanding. However, yesterday I encountered a receptionist named Pemi who was extremely unprofessional during our phone conversation. Her initial approach was domineering and inappropriate in her communication with me. As a result, I will be filing a formal complaint. Furthermore, if calling to schedule an appointment is not an acceptable method, as I was told, then this option should not be presented as an available choice on the phone system.

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