The Reddish Family Practice

Update 10 Feb 2025 - The introduction of the patchs booking system has dramatically improved my experience with this practice. Appointment requests are now processed with remarkable efficiency, and..

I was seeking a prompt medical consultation and was met with genuine warmth and empathy from the front desk staff both on Friday afternoon and this morning. Dr. Roberts was equally supportive during..

This medical practice is an absolute disaster. The front desk staff are incredibly unhelpful, and the wait times are completely ridiculous. You might as well arrive an hour after your scheduled..

Absolutely abysmal service - they're completely indifferent to customer needs and would ignore you even in a critical situation. This establishment deserves to be shut down immediately!!!

Got stuck on hold for more than 40 minutes on two separate occasions today, which I could tolerate, but the frustrating part was that both times when I finally connected with a representative, they..

Absolutely terrible phone communication. I attempted to contact them for three consecutive days, yet no one picked up. This public health medical facility provides the most abysmal service I've ever..

Visited on September 4th, and the female physician was absolutely fantastic. Her examination and consultation were top-notch. She epitomizes what a truly exceptional doctor should be - if all..

Absolutely terrible general practice clinic. Their phone service is non-existent, and I spent an unacceptable 40 minutes on hold while trying to get help for my child. The staff's attitude is..

Absolutely impossible to reach anyone by phone! Attempting to cancel an appointment becomes a futile exercise, leaving both parties dissatisfied. Their communication strategy involves keeping phones..

The employees are incredibly discourteous, and the lack of confidentiality is appalling. Everyone within earshot can overhear conversations at the service desk. This establishment has clearly..

Impossible to connect, and even if you manage to, you'll immediately regret it.

I genuinely appreciate all of you

Booking appointments has become incredibly convenient with their new mobile application, allowing easy online scheduling from the comfort of your home. For those less comfortable with technology,..

An absolutely disrespectful front desk staff member who believes it's acceptable to belittle patients. Their scheduling process is a complete disaster, making it nearly impossible to secure a timely..

I am incredibly grateful to Caroline for her compassion, empathy, and support in my healing journey. Unlike the stereotypical medical practices I'd heard about, this clinic has truly exceeded my..

The practice has been absorbing massive numbers of new patients without proportionally expanding their medical staff, primarily by merging with another clinic. As a result, securing an appointment..

I've made numerous attempts—54 calls to be exact—to reach the medical practice today, yet each time I'm met with either a busy signal or complete silence. While I understand healthcare facilities..

Welcoming medical staff in a compact space that appears to navigate efficiently

My daughter and her unborn baby would have died because of this surgery. Feeling very unwell, my heavily pregnant daughter rang NHS 111. They told her to go to the pharmacy. The pharmacist (..

Initially promising, the experience quickly deteriorated. The practice appeared welcoming with friendly staff, but since January 2025, I've repeatedly been disappointed and found myself in A&E..