The Reddish Family Practice
Anonymouse 3 months ago
Poor
Appointment
BadReception
ExcellentCleanliness
ExcellentCare
BadRespect
BadSeen On Time
BadSerious concern about access and perceived safety.
My daughter and her unborn baby would have died because of this surgery. Feeling very unwell, my heavily pregnant daughter rang NHS 111. They told her to go to the pharmacy. The pharmacist ( Heaton Moor) said she really needed a doctor. The Family Surgery receptionist was helpful and said she'd put the request straight through. The GP ? Nope. They couldn't even be bothered to see my daughter, but simoly told her to go to the pharmacist. IF they'd seen her for simple checks, they'd have realised her heart rate was through the roof and she had Sepsis. A very fast moving condition that could have killed the baby, lost my daughter her limbs or her life. Fortunately my daughter had a midwife appointment a few hours later and the midwife immediately spotted how ill she was. A midwife who was no doubt on a fraction of the salary of the GP who couldn't be arsed to see her. My daughter was rushed to A&E and couldn't even stand uo by the time she got to the ward. Within minutes they had her on bed with drips. Initially they planned to induce the baby early ( 32 weeks) to save her. Fortunately after intravenous antibiotics and 6 days in hospital she was out of the danger zone. A quick check of my daughter's notes would have made it clear she was not a hypochondriac - she very rarely goes to the GP. I highly suspect the GP didn't even do that. Unfortunately my daughter does not want to "make a fuss" and lodges an official complaint against this GP. I certainly hope this doesn't let them off the hook and the Family Surgery realise they could have had 2 deaths on their hands due to his or her lack of care. I'd like to think they've taken their own action and at the very least given this person more training or guidelines to follow. A reprimand even . Unfortunately I suspect otherwise. Not once has anyone apologised.
I genuinely appreciate all of you
The Reddish Family Practice
Hayley H.
Booking appointments has become incredibly convenient with their new mobile application, allowing easy online scheduling from the comfort of your home. For those less comfortable with technology,..
The Reddish Family Practice
Mashal F.
Absolutely terrible doctor. Completely unprofessional and shows zero care for patients. Would never recommend this physician to anyone.
The Reddish Family Practice
Tilly F.
Utterly disgraceful medical practice. Steer clear of their substandard treatment. Front desk staff are incompetent, completely unresponsive to urgent communications (my father had a critical blood..
The Reddish Family Practice
tracey w.
I scheduled an appointment due to ongoing COVID-19 symptoms after three weeks of illness, complicated by my pre-existing lung condition. The receptionist contacted me and redirected me to..
The Reddish Family Practice
Faraz G.
Absolutely terrible phone communication. I attempted to contact them for three consecutive days, yet no one picked up. This public health medical facility provides the most abysmal service I've ever..
The Reddish Family Practice
Nazmul H.
Absolutely terrible general practice clinic. Their phone service is non-existent, and I spent an unacceptable 40 minutes on hold while trying to get help for my child. The staff's attitude is..
The Reddish Family Practice
Keith T.
Welcoming medical staff in a compact space that appears to navigate efficiently
The Reddish Family Practice
Maryam O.
The front desk staff was incredibly unprofessional and discourteous. They behaved like an authoritarian gatekeeper, preventing me from expressing my concerns. After enduring a lengthy wait to have..
The Reddish Family Practice
miss m.
This establishment is deteriorating STOP focusing on new clients & address your current patient load!! I've been attempting to schedule an appointment for weeks and have been consistently frustrated..
The Reddish Family Practice
Anonymouse
My daughter and her unborn baby would have died because of this surgery. Feeling very unwell, my heavily pregnant daughter rang NHS 111. They told her to go to the pharmacy. The pharmacist (..
The Reddish Family Practice
Claire D.
Submitted a medical request early this morning, and by mid-morning it was passed to the pharmacy. The pharmacy then rang later, conducted an extensive questionnaire, and ultimately advised that a..
The Reddish Family Practice
julie c.
Recently, they've been helpful precisely when I was most desperate, but thanks to what? I'm struggling with intense anxiety and now I'm told a representative will reach out about my medical..
The Reddish Family Practice
Emma F.
Got stuck on hold for more than 40 minutes on two separate occasions today, which I could tolerate, but the frustrating part was that both times when I finally connected with a representative, they..
The Reddish Family Practice
manchester l.
They've betrayed you with their deceit, blocking you for 24 months. Steer clear of this nightmare. They despise you - the most repulsive, wicked individuals I've ever encountered. How can you live..
The Reddish Family Practice
amie a.
I can't comprehend how they managed to hire such an incredibly discourteous and ineffective front desk staff. This receptionist represents the absolute worst customer service experience I've ever..
The Reddish Family Practice
Loz L.
Completely unhelpful customer service. The employees seem clueless and unable to provide any meaningful assistance. An utterly frustrating experience that left me thoroughly dissatisfied.
The Reddish Family Practice
Chelsie T.
Experienced no complications during the surgical procedure.
The Reddish Family Practice
Melanie W.
The employees are incredibly discourteous, and the lack of confidentiality is appalling. Everyone within earshot can overhear conversations at the service desk. This establishment has clearly..
The Reddish Family Practice
JoJo D.
Communication systems are utterly abysmal. Complete embarrassment!!!!!
The Reddish Family Practice
Robert M.