The Reddish Family Practice
Anonymouse 5 months ago
Poor
Appointment
BadReception
ExcellentCleanliness
ExcellentCare
BadRespect
BadSeen On Time
BadSerious concern about access and perceived safety.
My daughter and her unborn baby would have died because of this surgery. Feeling very unwell, my heavily pregnant daughter rang NHS 111. They told her to go to the pharmacy. The pharmacist ( Heaton Moor) said she really needed a doctor. The Family Surgery receptionist was helpful and said she'd put the request straight through. The GP ? Nope. They couldn't even be bothered to see my daughter, but simoly told her to go to the pharmacist. IF they'd seen her for simple checks, they'd have realised her heart rate was through the roof and she had Sepsis. A very fast moving condition that could have killed the baby, lost my daughter her limbs or her life. Fortunately my daughter had a midwife appointment a few hours later and the midwife immediately spotted how ill she was. A midwife who was no doubt on a fraction of the salary of the GP who couldn't be arsed to see her. My daughter was rushed to A&E and couldn't even stand uo by the time she got to the ward. Within minutes they had her on bed with drips. Initially they planned to induce the baby early ( 32 weeks) to save her. Fortunately after intravenous antibiotics and 6 days in hospital she was out of the danger zone. A quick check of my daughter's notes would have made it clear she was not a hypochondriac - she very rarely goes to the GP. I highly suspect the GP didn't even do that. Unfortunately my daughter does not want to "make a fuss" and lodges an official complaint against this GP. I certainly hope this doesn't let them off the hook and the Family Surgery realise they could have had 2 deaths on their hands due to his or her lack of care. I'd like to think they've taken their own action and at the very least given this person more training or guidelines to follow. A reprimand even . Unfortunately I suspect otherwise. Not once has anyone apologised.
Communication systems are utterly abysmal. Complete embarrassment!!!!!
The Reddish Family Practice
Tracy C.
My elderly mother, aged 77, has been denied placement on the emergency triage list for consecutive days now. She's been repeatedly redirected to call 111 and sent to the emergency department. No..
The Reddish Family Practice
Alan T.
Visited the south medical center instead of the north location, and their check-in system was malfunctioning. The reception staff member showed complete indifference, refusing to place an "out of..
The Reddish Family Practice
Adam P.
I've made numerous attempts—54 calls to be exact—to reach the medical practice today, yet each time I'm met with either a busy signal or complete silence. While I understand healthcare facilities..
The Reddish Family Practice
Sunshine M.
The front desk staff displayed a complete lack of professionalism and zero willingness to assist me.
The Reddish Family Practice
Hayley H.
Booking appointments has become incredibly convenient with their new mobile application, allowing easy online scheduling from the comfort of your home. For those less comfortable with technology,..
The Reddish Family Practice
Sabina P.
I'm genuinely puzzled by the critical feedback about this medical practice. Having been a patient for over two years, I've consistently experienced exceptional service across multiple consultations..
The Reddish Family Practice
amie a.
I can't comprehend how they managed to hire such an incredibly discourteous and ineffective front desk staff. This receptionist represents the absolute worst customer service experience I've ever..
The Reddish Family Practice
Nazmul H.
Absolutely terrible general practice clinic. Their phone service is non-existent, and I spent an unacceptable 40 minutes on hold while trying to get help for my child. The staff's attitude is..
The Reddish Family Practice
V S.
Initially promising, the experience quickly deteriorated. The practice appeared welcoming with friendly staff, but since January 2025, I've repeatedly been disappointed and found myself in A&E..
The Reddish Family Practice
Mark C.
Impossible to connect, and even if you manage to, you'll immediately regret it.
The Reddish Family Practice
tracey w.
I scheduled an appointment due to ongoing COVID-19 symptoms after three weeks of illness, complicated by my pre-existing lung condition. The receptionist contacted me and redirected me to..
The Reddish Family Practice
Donna M.
Absolutely impossible to reach anyone by phone! Attempting to cancel an appointment becomes a futile exercise, leaving both parties dissatisfied. Their communication strategy involves keeping phones..
The Reddish Family Practice
Melanie W.
The employees are incredibly discourteous, and the lack of confidentiality is appalling. Everyone within earshot can overhear conversations at the service desk. This establishment has clearly..
The Reddish Family Practice
manchester l.
They've betrayed you with their deceit, blocking you for 24 months. Steer clear of this nightmare. They despise you - the most repulsive, wicked individuals I've ever encountered. How can you live..
The Reddish Family Practice
Maryam O.
The front desk staff was incredibly unprofessional and discourteous. They behaved like an authoritarian gatekeeper, preventing me from expressing my concerns. After enduring a lengthy wait to have..
The Reddish Family Practice
Chris C.
This medical practice is an absolute disaster. The front desk staff are incredibly unhelpful, and the wait times are completely ridiculous. You might as well arrive an hour after your scheduled..
The Reddish Family Practice
Jon R.
I am incredibly grateful to Caroline for her compassion, empathy, and support in my healing journey. Unlike the stereotypical medical practices I'd heard about, this clinic has truly exceeded my..
The Reddish Family Practice
julie c.
Recently, they've been helpful precisely when I was most desperate, but thanks to what? I'm struggling with intense anxiety and now I'm told a representative will reach out about my medical..
The Reddish Family Practice
A.M S.
The staff at this establishment display a remarkable lack of professional skills and expertise.
The Reddish Family Practice
JoJo D.