Wells Park Practice

My Experience with Wells Park Practice – Safeguarding, Disab

My Experience with Wells Park Practice – Safeguarding, Disability Support and Communication Concerns I am Simone Dhana, and I am writing this review as the mother of my son, Ralph-Angel. My experience with Wells Park Practice has left me extremely concerned about the handling of serious safeguarding matters concerning my son, the lack of communication with our family and the lack of disability-related communication support. In January 2026, following serious safeguarding concerns and an allegation of abuse involving my son at school, the hospital referred the matter to my son's GP. The Safeguarding Lead Doctor at Wells Park Practice subsequently requested our parental consent to communicate with the Local Authority regarding my son's safeguarding. We provided that consent because we believed the Practice would follow the matter up and keep us appropriately informed. However, from January 2026 to July 2026, what we experienced was largely silence. We did not receive the meaningful safeguarding updates or evidence of follow-up that we expected. This has left me asking a very basic question as Ralph-Angel's mother: what did Wells Park Practice actually do after receiving these serious safeguarding concerns about my son? No Effective Disability Communication Support I am also extremely disappointed by the lack of effective disability-related communication support I have experienced from Wells Park Practice. I have explained that I have difficulties which affect how I access and manage complicated information and online systems. I have asked for reasonable adjustments and accessible communication. Instead of feeling supported, I have experienced barriers and silence. On 10 July 2026, after acknowledging our written complaint dated 8 July 2026, the Practice informed me that emails from addresses that were not NHS.net would not be replied to and directed me to use its online contact forms. For somebody who has specifically explained that they experience difficulties accessing these systems and requires reasonable adjustments, I found this response extremely concerning. A reasonable adjustment should make communication more accessible, not direct a patient back to the very method they have explained causes them difficulty. Our Subject Access Request On 8 July 2026, we also submitted a Subject Access Request (SAR) seeking my son's records and evidence relating to his healthcare and safeguarding. We want to establish exactly what Wells Park Practice and its Safeguarding Lead did, including communications with the Local Authority, safeguarding referrals or follow-ups, responses received and actions recorded concerning our son. As of 10 August 2026, we have not received the requested records. If appropriate safeguarding action was taken, we are simply asking the Practice to provide the records so that we can see what happened and when. Because of the seriousness of the safeguarding concerns, the communication difficulties, the lack of effective disability-related communication support and our difficulties obtaining our son's records, we have now instructed solicitors to assist us. As Ralph-Angel's mother, I should not have to struggle to communicate with my GP practice or obtain information concerning serious safeguarding matters involving my son. I want Wells Park Practice to provide transparency, release the records we have requested, properly address my reasonable-adjustment needs and explain what safeguarding actions were taken concerning Ralph-Angel. After months of trying to obtain answers, silence is not an acceptable form of communication or disability support. This review represents my personal experience and the concerns that remain unresolved at the time of writing. Simone Dhana Mother of Ralph-Angel