CP

Craig P. 2 years ago • From Google

Rating

Bad

Navigating healthcare access like a frustrating maze

Obtaining medical test results has become an incredibly frustrating ordeal! I'm helping my elderly father navigate this bureaucratic nightmare. We visited the medical practice in person, only to be told test results cannot be shared directly. They suggested using their app, which I successfully registered him for, but the results remain mysteriously unavailable and marked as "needing request". Following their guidance, I submitted an online consultation to request full access, only to be instructed to physically return to the surgery with identification and complete a paper form. I then attempted calling their helpline and selecting the test results option, which bizarrely redirected me back to submitting an online request, as they no longer provide results via telephone. It feels like I'm trapped in an absurd labyrinth just trying to access simple medical information - more complicated than solving a complex puzzle!

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