KK

Kelly K. one year ago • From Google

Rating

Poor

Navigating healthcare challenges with strategic communication

Scheduling a visit for my child has become incredibly frustrating. While the medical staff are top-notch, actually getting an appointment is nearly impossible. My advice is to be strategic when speaking with the care navigation team - emphasize your concerns dramatically to secure an urgent slot. Otherwise, you'll simply be redirected to 111, which isn't helpful if the situation doesn't meet their strict urgency criteria. It's disheartening because this practice used to provide exceptional service.

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