Trinity Medical Centre
James C. one year ago • From Google
Average
Navigating pharmacy challenges with patient persistence
Since COVID, my doctor's practice has undergone significant changes. I've found that booking appointments in person tends to be more effective compared to phone scheduling, which can be quite frustrating. Despite these challenges, the medical practice remains supportive and always tries to accommodate patients. The adjacent pharmacy, while not directly responsible for the medical practice's operations, has noticeably declined in service quality since changing ownership. It seems they might have taken on more than they can handle. A particularly concerning issue is their Needle Exchange program, which appears to be non-functional. In recent months, multiple individuals, including myself, have experienced difficulties accessing this service. Staff members consistently claim they cannot provide the exchange, which feels like a repeated excuse. I've personally witnessed suspicious interactions that suggest something isn't right. During one instance, I overheard a staff member mentioning delivery to another pharmacy, and saw old medical waste bins being handled. While I don't harbor animosity towards the pharmacy or doctors, I was ultimately banned after expressing concerns about service delays. I heard staff making dismissive comments about "druggies" getting methadone, which I believe is misleading. What they don't disclose is the significant financial incentive of £40 per methadone prescription daily. After challenging their explanations and being met with apparent dishonesty, I switched pharmacies. The front desk staff and doctors remain excellent and should not be blamed for these systemic issues. A special mention: bring back Nicola! 🤫🤭
This medical facility is absolutely terrible. The staff at the front desk and the physician were incredibly unprofessional and dismissive. As someone who relies on insulin, I found the process of..
Trinity Medical Centre
Joanne H.
Utterly unbelievable, a two-week wait for a phone consultation only to have them falsely mark it as completed without any actual call taking place. Steer clear of this service at all costs, as..
Trinity Medical Centre
Amy-Louise S.
I had a phone conversation with Melanie regarding registering as a patient, and her demeanor was exceptionally pleasant. This interaction left me with a highly positive initial perception of the..
Trinity Medical Centre
Sala K.
Incredibly frustrated with the phone staff's attitude and their condescending communication style. I've been attempting to schedule a doctor's appointment for almost three months, and I'm still..
Trinity Medical Centre
Irene G.
The reception staff are incredibly compassionate and accommodating, and the medical professionals who have treated me have consistently demonstrated both care and expertise. They're currently..
Trinity Medical Centre
Mariama G.
I'm deeply frustrated with Trinity medical centre. I experienced adverse reactions to my medication, attempted to schedule an appointment, yet received no text confirming the details. Today, I got a..
Trinity Medical Centre
Adriana F.
The pre-pandemic era was far superior. Since COVID-19 hit, they've overhauled their entire approach, and I'm completely baffled by the changes. The entire process has become needlessly complex and..
Trinity Medical Centre
Glenn C.
Inadequate parking facilities and unhelpful front desk personnel. Recommend allocating additional time before your scheduled visit to account for potential delays.
Trinity Medical Centre
Emily _.
Despite having numerous staff at the reception, they appear completely incompetent. My physician advised me to coordinate with the receptionist to obtain an online access code for repeat..
Trinity Medical Centre
Ella H.
My wife received news of a liver tumour from DR rayaan shaikh. We've been pursuing investigations into her symptoms for an extended period, consistently having to chase down information. Opting for..
Trinity Medical Centre
Immy I.
Steer clear if possible. The medical professionals themselves are competent, but getting past the initial administrative staff is a challenge. The front desk and triage personnel demonstrate..
Trinity Medical Centre
Anna A.
I experienced exceptional assistance through the after-hours medical support. The NHS 111 Service rapidly arranged an appointment, and I was seen in under 60 minutes after making the initial..
Trinity Medical Centre
Dan B.
I've attempted to call a staggering 47 times on Friday and another 32 times today, and each time the phone just continues to ring endlessly. With so many individuals seeking employment, how is it..
Trinity Medical Centre
Man-Mallet M.
Handled my sick toddler promptly during the scheduled hour-long visit. The medical team was courteous and competent. However, the clinic's main entrance was absolutely disgusting - completely..
Trinity Medical Centre
Karolina A.
Extremely poor level of service and attention to detail, falling far below acceptable professional standards.
Trinity Medical Centre
David R.
I brought my son in after he sustained a head injury, and we were directed to this clinic by the 111 helpline. The front desk staff greeted us warmly and courteously. The physician who examined my..
Trinity Medical Centre
Wassim A.
Each visit has been nothing short of outstanding. From the incredible staff to the compassionate nurses and skilled doctors, my experiences have been consistently remarkable. My sincere appreciation..
Trinity Medical Centre
Jake M.
Warm and efficient staff at the front desk were incredibly accommodating during my after-hours visit. Greatly appreciated their helpfulness!
Trinity Medical Centre
Diane H.
Absolute garbage. Incapable of handling even the most basic tasks. 😫 Steer clear of this establishment. A private general practitioner is definitely the better option.
Trinity Medical Centre
Karen L.
Fresh to this medical practice, I've encountered nothing but pleasant interactions, whether through telephone communication or in-person consultations.
Trinity Medical Centre
Mohamed H.