JC

James C. one year ago • From Google

Rating

Average

Navigating pharmacy challenges with patient persistence

Since COVID, my doctor's practice has undergone significant changes. I've found that booking appointments in person tends to be more effective compared to phone scheduling, which can be quite frustrating. Despite these challenges, the medical practice remains supportive and always tries to accommodate patients. The adjacent pharmacy, while not directly responsible for the medical practice's operations, has noticeably declined in service quality since changing ownership. It seems they might have taken on more than they can handle. A particularly concerning issue is their Needle Exchange program, which appears to be non-functional. In recent months, multiple individuals, including myself, have experienced difficulties accessing this service. Staff members consistently claim they cannot provide the exchange, which feels like a repeated excuse. I've personally witnessed suspicious interactions that suggest something isn't right. During one instance, I overheard a staff member mentioning delivery to another pharmacy, and saw old medical waste bins being handled. While I don't harbor animosity towards the pharmacy or doctors, I was ultimately banned after expressing concerns about service delays. I heard staff making dismissive comments about "druggies" getting methadone, which I believe is misleading. What they don't disclose is the significant financial incentive of £40 per methadone prescription daily. After challenging their explanations and being met with apparent dishonesty, I switched pharmacies. The front desk staff and doctors remain excellent and should not be blamed for these systemic issues. A special mention: bring back Nicola! 🤫🤭

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