Ambrose Avenue Group Practice
HW
Hugh W. 2 years ago • From Google
Bad
I experienced significant difficulties obtaining prescribed medications, spending nearly three hours on hold for one prescription while facing uncooperateness regarding another, resulting in a prolonged chase spanning over five days to secure essential medicines. This situation felt critical to my wellbeing. After being a patient for many years, I decided to transfer elsewhere. I felt frustrated and unsupported during this process. I have managed a chronic health condition diagnosed in my twenties with considerable personal effort and lifestyle changes. I have maintained sobriety, quit smoking, lost weight, and stay active through daily exercise. Despite these efforts, I felt the practice did not acknowledge or value my commitment to my health management. When I raised concerns, I felt blamed rather than supported. I was particularly frustrated when held responsible for missing one appointment out of several scheduled within a short timeframe, especially when attendance at others resulted in additional appointments being made. Living with ongoing health challenges requires constant management and vigilance. I am pursuing multiple creative and educational interests, including music composition, writing, and further studies. I have achieved recognition in musical competitions and am working towards several qualifications. My aspiration is to accomplish meaningful things in my life and feel prepared for whatever the future holds, rather than having circumstances dictated by poor service coordination. The lack of engagement from the practice in understanding my situation and priorities, combined with the organisational failures in managing my prescriptions and appointments, felt dismissive of my determination to live fully and achieve my goals. I felt the practice did not recognise that I have much to live for and significant plans to fulfil. This experience prompted me to seek care elsewhere.
Karen K.