A

Anonymouse 10 months ago

Rating

Average

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Excellent
  • Care

    Great
  • Respect

    Great
  • Seen On Time

    Great

Negative experience with Preston Park Surgery

am writing to express my strong dissatisfaction with the service provided by your practice. It is practically impossible to get a same-day appointment. Despite instructions to call at 8:30 a.m., I am often already 30th in line, and I am told that no more patients can be seen. I have also experienced a complete lack of understanding of patients’ needs. I am currently dealing with an ear problem, and I was advised to handle it over the phone, which I find completely unacceptable. As a result of this experience, I have decided to change my doctor, as I consider the service provided by your practice insufficient and not aligned with patients’ needs.

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