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Jayne S. 3 years ago • From Google

Rating

Bad

Neglected autistic grandson's infected thumb

This medical practice is utterly disgraceful, and I'd give them zero stars if possible. My son's entire family is unfortunately registered with this terrible surgery. My autistic grandson, who cannot communicate verbally, has been suffering from an infected thumb for weeks, yet the GP refuses to see him. They repeatedly direct the family to the Accident and Emergency department, which we previously visited with no resolution. There's an infuriating ping-pong effect between the GP and A&E, each deflecting responsibility. The National Health Service in this region of Wales is completely unacceptable. Having worked within the NHS for nearly two decades, I can confidently say I've never encountered such a poorly managed healthcare system. I am absolutely committed to escalating this complaint due to the shockingly inadequate medical care they are providing.

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