Hammersmith Surgery
Tatiana D. 2 years ago • From Google
Bad
Neglected Patient Battles Healthcare System's Cruel Indifference
Last year, I faced a severe illness that brought on distressing symptoms impacting my connective tissues from head to toe. This resulted in the atrophy of both my fat and muscle, along with widespread nerve pain and constant headaches. The entire ordeal has been extremely traumatic for me, yet since then, others have often minimized my symptoms by attributing them to mental health concerns. This experience is unlike anything I’ve encountered before; I am shocked by the lack of care I've received. The staff here demonstrate a complete absence of empathy, while the reception team is particularly rude and unhelpful. Moreover, the Patches service is frequently unavailable and they do not respond to emails in a timely manner. When attempting to call for assistance, there’s usually an excessively long wait time which makes it frustratingly difficult to reach someone who can help me. Consequently, I feel compelled to file a formal complaint regarding my treatment here as it has left me feeling deeply hurt. For quite some time now, I've refrained from writing a review in hopes that their attitude towards me might improve; however today’s interaction with the reception staff was simply too much for me to bear any longer as they were consistently rude during our exchanges. It seems evident that this surgery needs new personnel because complaints about their service are not uncommon—and mine certainly won't be the last one made. On a positive note, I want to acknowledge Katie—the mental health nurse—who works at this practice; she stands out as one person who has genuinely demonstrated understanding toward what I've endured throughout this process. While I also recognize that my doctor is understandably busy and may not fully grasp what happened within my body—something for which I do not hold her accountable—I still find myself without any guidance or support in resolving these issues on medical matters related specifically to me. I’ve been forced into seeking private healthcare options due increasingly prevalent negligence within this facility's approach towards patient care—it’s disheartening—and all I'm left hoping is that no one else ever has an experience similar like mine again.
I'm truly impressed by this exceptional surgical experience. It stands out as extraordinary and one-of-a-kind. The medical professionals and entire staff demonstrate remarkable expertise, combined..
Hammersmith Surgery
M B.
The customer service team has made significant strides in their approach, showing genuine care and providing better assistance for those struggling with online booking. Recognizing that not everyone..
Hammersmith Surgery
smoothjamm s.
Terrible establishment. Looking for a spot where misdiagnosis and subpar treatment are guaranteed? Look no further 👍
Hammersmith Surgery
Harry M.
This location is truly disappointing. There seems to be a lack of courtesy, as the reception staff exhibit rudeness. It has now been six days since I submitted my results, yet I have not received..
Hammersmith Surgery
A A.
I'm consistently struggling to schedule an appointment, as every time I call, I'm trapped in the phone queue and abruptly disconnected once I reach the front of the line. This situation is truly..
Hammersmith Surgery
Elena S.
The elderly receptionist displays an appalling attitude and lacks basic courtesy. Their transition to online booking through 'PATCHS' is futile, as the system perpetually appears to be..
Hammersmith Surgery
John J.
I've been receiving medical care at this practice for quite some time. Regrettably, the standard of professional service has significantly declined over the years. For the past month, I've been..
Hammersmith Surgery
Hanna S.
A truly exceptional General Practice!
Hammersmith Surgery
phsu010 p.
I've been receiving treatment at this medical practice for two decades, and the quality of care has consistently been top-notch. Scheduling an appointment is typically hassle-free, with availability..
Hammersmith Surgery
Tatiana D.
Last year, I faced a severe illness that brought on distressing symptoms impacting my connective tissues from head to toe. This resulted in the atrophy of both my fat and muscle, along with..
Hammersmith Surgery
Rosh P.
I find myself reluctantly penning this critique, which brings me no satisfaction, especially considering the dedicated efforts of the medical staff who sincerely strive to provide patient care...
Hammersmith Surgery
Miss P.
Sparse waiting area with just a single patient. Swift intake process with brief consultation by one physician, followed by meeting with a senior doctor for my second Covid vaccination. Excellent and..
Hammersmith Surgery
Waqar B.
Fresh team members who are excellent, I'd absolutely endorse this place.
Hammersmith Surgery
Jen T.
It is quite challenging to schedule an appointment, as the call may be cut off after waiting for ten minutes.
Hammersmith Surgery
Anonymouse
I have been a patient at The Hammersmith Surgery for a number of years now and thankfully due to not having too many health issues have only had to see a GP occasionally. I am generally satisfied..
Hammersmith Surgery
Pedro A.
Appointments typically occur punctually, often with minimal delays. The staff at the reception is welcoming, while the physicians demonstrate attentiveness and commitment to their patients' care.
Hammersmith Surgery
Outgoing E.
I've been receiving medical care at The Hammersmith Surgery for several years, and fortunately, due to good health, I've only needed to consult a GP on rare occasions. While generally satisfied..
Hammersmith Surgery
Gareth S.
The service I received was exceptional, and this establishment truly merits top marks.
Hammersmith Surgery
M P.
It's a great practice, and I've never encountered any problems.
Hammersmith Surgery
Christopher J.
Throughout the more than 35 years that my wife and I have been patients at this practice, we have had predominantly positive interactions with nearly all of the doctors here. While there have been..
Hammersmith Surgery
Julia G.