Washway Road Medical Centre
PM
Pc M. one year ago • From Google
Great
I am revising my evaluation following discussions with several friends who frequent different GP practices throughout Trafford. It seems I am quite fortunate to be associated with Washway Road. My friends struggle significantly when attempting to reach someone by phone; they consistently find themselves waiting as number 20 or higher in line and frequently face challenges securing an appointment. In contrast, I rarely encounter delays when trying to connect with a receptionist; there are some wonderful staff members available who promptly answer calls and provide assistance. Over the past six months, my interactions with both the administrative personnel and medical practitioners have been quite positive, leaving me without any complaints. The AskMyGP system has proven effective since its recent modifications allow requests to be submitted between 8 AM and 10 AM, eliminating the previous urgency of needing to submit before it fills up or closes for the day. Additionally, the pharmacist on-site is excellent at addressing many medication-related queries, which means patients do not always have to wait for a consultation with their GP. On another note, it's disheartening that women's health issues aren't taken seriously by GPs. My concerns were dismissed when I reported having three menstrual cycles within one month—an occurrence that was trivialized—and instead of support, I was offered a flu vaccination instead of genuine care or attention regarding my symptoms. Feeling neglected in this manner compelled me to seek private healthcare for further evaluation and treatment options. Currently recuperating from a complete hysterectomy along with ovary removal due to severe stage four endometriosis alongside adenomyosis has been challenging enough without additional distress from inadequate responses from healthcare providers during this process. When I reached out again after these significant developments in my health status seeking acknowledgment or support from them about this situation, they didn’t even bother responding—a stark indication of how much this practice’s standards have deteriorated over approximately the past year or so. Additionally, it is important to mention that an identical review was dismissed on the NHS website due specifically because it detailed serious grievances concerning particular services provided at their practice location—this raises questions about how trustworthy their NHS review ratings truly are.
Robert M.