EW

Ellie W. 2 years ago • From Google

Rating

Bad

Neglectful GP practice fails patient in crisis

I've been neglecting my deteriorating health for ages, unable to secure an appointment. When things took a drastic turn for the worse, I had to practically beg for one, emphasizing my declining condition just to get any response. They grudgingly offered a phone consultation at 11 AM, but I received a call at 9:30 AM from an incredibly discourteous and abrasive woman who pressured me to rapidly explain my issues. Her demeanor exacerbated my anxiety, and when I requested a moment to collect myself, she curtly dismissed my need, citing time constraints. I proceeded to list my symptoms: rapid weight loss of a stone in under two weeks, severe muscle spasms, a persistent cough lasting nearly two months, urinary difficulties, shortness of breath, and insomnia, among others. These concerns had been disregarded for an extended period due to the GP's inattentiveness and the practice's inaccessibility. Astonishingly, she then admonished me for discussing multiple issues, failing to comprehend that I was merely cataloging my symptoms, which naturally encompass various health concerns. This medical practice is utterly ineffective and should be shuttered, with a complete overhaul of staff. From the GPs to the receptionists, the entire team, barring the nurses, displays a shocking lack of empathy and professionalism, making health management an unnecessarily arduous task. While the nurses demonstrate kindness, they're the sole bright spot in an otherwise abysmal healthcare experience.

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