MS

Missy S. 2 years ago • From Google

Rating

Bad

Neglectful service fails vulnerable elderly patient

I'm struggling with my mother's dementia or Alzheimer's, and local social services have been unhelpful, simply directing me to contact her general practitioner. Getting through to this GP's office took an extraordinary amount of time, and when I finally did, I encountered reception staff who seemed to lack basic English communication skills and showed no empathy towards elderly or vulnerable patients. The situation within their healthcare district is deeply concerning. I'm utterly disgusted and have formally notified all involved parties that I will hold them accountable if any harm comes to my mother, given their clear neglect and disregard for safeguarding protocols. It's ironic how parents are expected to care for their aging parents, yet there seems to be no reciprocal obligation for children. I strongly advise anyone to steer clear of this medical practice - their conduct is completely unacceptable and potentially dangerous.

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