The Fryern Surgery
VH
Victoria H. 3 years ago • From Google
Bad
I am struggling with my mental health, and this medical practice shows complete indifference. They consistently dismiss me and repeatedly redirect me to Italk, despite having no actual connection to the service. It's essentially just a prolonged waiting list designed to push people away who they're unwilling to support. My GP previously showed zero interest in my well-being and became irritated when I was visibly distressed, even after I attempted an overdose that was only prevented by my partner's intervention. The surgery has repeatedly failed to provide any meaningful support, despite being referred for safeguarding at least 7 times over the past 18 months. The GP continues to disregard my experiences, manipulating my words to minimize my emotional state. Her documentation is clearly dishonest. Apparently, a suicide attempt is merely considered a plea for attention and not serious enough to warrant genuine help. The GPs seem capable of nothing more than sending referrals or prescribing medication. After a brief 20-minute consultation where she knew nothing about my two-year struggle, the GP referred me to CMHT, making numerous unfounded assumptions which she transmitted to the team. Predictably, the CMHT focused solely on these assumptions and appeared more concerned with neighborhood noise than my mental health or providing actual assistance. I've exhausted every option - Italk, Community Mental Health Team - and now I'm being redirected again to the wellbeing centre. Mental health support is a complete illusion. Nobody genuinely cares, and no real help exists. You're essentially left to manage alone, with seemingly only one ultimate "solution" remaining. They provide such a substandard service that it forces patients to seek alternatives, but by then, the psychological damage is already done. The most devastating aspect is the irretrievable time lost and the absolute absence of meaningful support.
Stacey L.