The Junction Surgery

I recently browsed the website to find an address for a document I'm filling out and was taken aback by the abundance of critical feedback. In contrast to these comments, my personal experience has..

Sat in the waiting room for a full two hours past my scheduled time. My 12:10 pm appointment turned into a 2:15 pm consultation. I'm experiencing intense physical pain and significant emotional..

Complete waste of medical professionals. I've visited this practice three times regarding my hypertension, and they've done absolutely nothing to address or improve my condition.

The medical facilities at Alkrington and Junction have significantly deteriorated following the retirement of the previous partner physicians. Unlike Dr. Thomason, who was attentive and patient, the..

I've been thoroughly delighted with the recent improvements in online booking and the practice's systems. My medical concerns are being addressed promptly, and the diagnostic process is progressing..

Always reliable and supportive, this medical facility has consistently met my needs. The personnel are courteous, and the healthcare professionals—both physicians and nursing staff—provide excellent..

Complete disappointment. Scheduling an appointment is a nightmare that drags on for days or even weeks. I've spent nearly half an hour on hold, from 7:55am to 8:25am, without getting any response to..

The process of obtaining my prescription has been incredibly exasperating, requiring four separate attempts to collect it. I've interacted with multiple staff members who consistently failed to..

From my previous encounter to now, this medical practice has significantly enhanced its services. The communication channels have been revamped, and they go above and beyond to secure same-day..

I'm not typically one to leave feedback, but I feel compelled to do so now. Their customer support is completely unresponsive - attempting to reach them by phone is an exercise in futility, as they..

Rushed to make the early morning appointment. Their callback system is efficient. Got seen the same day. The receptionist was incredibly friendly and accommodating. The doctor was excellent -..

Typical General Practice Clinic. Crowded yet maintaining a welcoming atmosphere.

Attempting to connect via phone is an absolute nightmare. I wasted an entire day attempting to reach them, continuously encountering the same automated message about "high call volume" which..

Been stuck on hold multiple times today, and each call gets disconnected without warning - extremely frustrating customer service experience with your phone support system

I've been attempting to get a prescription approved for nearly a week now. I've inquired with reception three separate times about any potential issues. On the fifth day, the receptionist finally..

Absolute disaster of a medical procedure. It's impossible to get any assistance unless you're willing to waste hours standing in endless lines. Scheduling an appointment is a nightmare, and they'll..

For six years, my medical records showed elevated cholesterol levels, yet the healthcare providers took no action until I suffered a heart attack. This is the sorry state of our local NHS - truly a..

Got a medical certificate quickly after experiencing an unexpected loss, and they took care of me right away. Though I'm not a frequent patient, this practice has consistently been reliable and..

Utterly frustrating experience with this medical practice. Their phone lines were dysfunctional for four consecutive days, consistently dropping my calls while waiting in the queue. I've been..

Dr. Thomason and Dr. Martin seem all too eager to impose their religious beliefs on patients. It's astonishing that they haven't faced professional disciplinary action for such inappropriate conduct.