SH

Sarah H. one year ago • From Google

Rating

Bad

Negligent care puts patient's life at serious risk

If I could award zero points, I absolutely would! I've been a patient here for years, with consistently inconsistent service. The front desk staff are nothing short of rude and dismissive. They give conflicting instructions and then criticize you for following them. During my pregnancy, I sought help for a melanoma concern, and shockingly, the doctor never processed my "urgent" cancer referral. Now I'm facing the nightmare of potentially balancing childbirth with critical medical tests. This is completely unacceptable. When I followed up on my referral after 17 days, the reception staff greeted me with their trademark patronizing attitude. Even after the doctor admitted failing to send my referral, there's been zero urgency to expedite my case. Once I've given birth, I'm absolutely committed to escalating my complaint beyond this surgery, which clearly demonstrates utter disregard for patient welfare. They need to dramatically improve their standard of care. Do better.

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