Willerby & Swanland Surgery
BR
Brandyandcoke R. 2 years ago • From Google
Excellent
This is the new location of the former medical practice, with the same familiar clinicians and staff now based here. The facility is brand new with an increased emphasis on technology, with check-in managed via touchscreen displays rather than traditional reception desk interaction. While this system has been in use at other NHS facilities for some time, it may feel unfamiliar and potentially overwhelming to some of the older patient population who are less comfortable with digital systems. However, a receptionist remains available near the check-in screens, so the process is not entirely automated. The building itself is bright and welcoming, featuring automatic doors and a straightforward process of tapping the screen to receive appointment details. For those who prefer it, telephone check-in remains an option, and the NHS app also provides an alternative method. Once basic details are entered on the screen, patients receive clear directions to the appropriate floor and room number for their appointment. The building is three storeys with a lift available for patients with mobility difficulties. The ground floor houses nursing services, the first floor contains clinical rooms, and the upper floor appears to be used for administrative purposes, though the exact layout is not entirely clear. Throughout the building, information screens display health advice, similar to the television screens at the previous location. When appointments are called, patient names and room numbers are displayed on these screens, which represents a modest improvement without being intimidating for those less familiar with technology. As with any computer-based system, occasional technical issues may occur. Overall, this represents a significant improvement on the previous location, with more spacious clinical rooms. Like many modern healthcare facilities, it will likely face ongoing challenges around staffing levels. As an older patient, I have found the transition smooth so far. Repeat prescriptions can still be collected from a box in the entrance, though these can also now be managed through the NHS app. I am satisfied with the new facility and grateful for the continuity of care provided.
Martin G.