Willerby & Swanland Surgery
Brandyandcoke R. 2 years ago • From Google
Excellent
New building impresses despite touchscreen concerns
This is the new location of the former medical practice, with the same familiar clinicians and staff now based here. The facility is brand new with an increased emphasis on technology, with check-in managed via touchscreen displays rather than traditional reception desk interaction. While this system has been in use at other NHS facilities for some time, it may feel unfamiliar and potentially overwhelming to some of the older patient population who are less comfortable with digital systems. However, a receptionist remains available near the check-in screens, so the process is not entirely automated. The building itself is bright and welcoming, featuring automatic doors and a straightforward process of tapping the screen to receive appointment details. For those who prefer it, telephone check-in remains an option, and the NHS app also provides an alternative method. Once basic details are entered on the screen, patients receive clear directions to the appropriate floor and room number for their appointment. The building is three storeys with a lift available for patients with mobility difficulties. The ground floor houses nursing services, the first floor contains clinical rooms, and the upper floor appears to be used for administrative purposes, though the exact layout is not entirely clear. Throughout the building, information screens display health advice, similar to the television screens at the previous location. When appointments are called, patient names and room numbers are displayed on these screens, which represents a modest improvement without being intimidating for those less familiar with technology. As with any computer-based system, occasional technical issues may occur. Overall, this represents a significant improvement on the previous location, with more spacious clinical rooms. Like many modern healthcare facilities, it will likely face ongoing challenges around staffing levels. As an older patient, I have found the transition smooth so far. Repeat prescriptions can still be collected from a box in the entrance, though these can also now be managed through the NHS app. I am satisfied with the new facility and grateful for the continuity of care provided.
The clinical team members are approachable and attentive to patient concerns. Healthcare support staff administer injections and conduct blood tests. The reception team demonstrates helpfulness and..
Willerby & Swanland Surgery
Lizzy E.
Excellent doctors with very pleasant staff members and nurses. The doctors were lovely and it was the best decision I ever made.
Willerby & Swanland Surgery
Glen P.
Have only been a patient for five months and have been treated with excellent care, which has proven to be a positive decision.
Willerby & Swanland Surgery
Al W.
I cannot speak highly enough of this practice. The entire team, from those at the front desk through to clinical staff, demonstrates outstanding levels of care. The appointment management system..
Willerby & Swanland Surgery
Paul G.
It can be challenging to secure an appointment, though the team are pleasant and the facilities are contemporary.
Willerby & Swanland Surgery
Pauline S.
I have been a patient at this practice for approximately five years. The surgery maintains high standards of organisation and cleanliness. Obtaining appointments has become more challenging since..
Willerby & Swanland Surgery
Jay W.
I reside adjacent to this location and am regularly disturbed by various noises including vehicle doors closing and engines starting. We were not informed beforehand that a facility would be..
Willerby & Swanland Surgery
Scott T.
Recently registered with this practice and contacted them to arrange an initial medication consultation, as I understood this would be necessary before any prescriptions could be provided. The..
Willerby & Swanland Surgery
Blue S.
An outstanding medical practice that exemplifies the standards of excellence other healthcare facilities should aspire to emulate.
Willerby & Swanland Surgery
holly w.
I became a patient at this practice earlier this year. The reception team's approach to handling telephone calls could benefit from improvement, as their tone and manner often come across as..
Willerby & Swanland Surgery
LISA T.
This is my third practice in two years, and I'm pleased with how things are going so far. Following a difficult experience at a previous surgery where I felt my health concerns weren't taken..
Willerby & Swanland Surgery
Catherine P.
Outstanding experience at this practice. The appointment booking system is remarkably straightforward and user-friendly. Many other healthcare facilities would benefit from adopting a similar online..
Willerby & Swanland Surgery
Peter B.
The practice was very helpful and provided excellent support. The parking facilities were convenient and the clinical staff were outstanding.
Willerby & Swanland Surgery
Iain R.
A pleasant establishment with friendly personnel who take time to hear your concerns and provide unhurried consultations.
Willerby & Swanland Surgery
Hub D.
The consolidation of multiple local practices into this single larger facility has made it significantly more difficult to obtain appointments. The reception staff have not been particularly helpful..
Willerby & Swanland Surgery
Lee M.
I attempted to schedule an appointment and encountered difficulties with the booking system. I was informed that only same-day appointments were available, requiring me to call at a specific morning..
Willerby & Swanland Surgery
Martin G.
This is a contemporary medical facility with excellent practitioners, though the main challenge lies in securing an appointment slot to access their services.
Willerby & Swanland Surgery
David H.
Second visit within two days, each time accompanying family members to their appointments. The practice continues to demonstrate good organisation, though the building itself could benefit from a..
Willerby & Swanland Surgery
Charlotte B.
Haven't managed to see a doctor at the new location yet as I've struggled to get through the reception process. I did attend for a blood test and while the facility appears clean, I have concerns..
Willerby & Swanland Surgery
Lee T.
The new practice has proven to be quite satisfactory thus far, with convenient appointment availability and personnel who are courteous and attentive to detail.
Willerby & Swanland Surgery
Grahame W.