Bowburn Surgery

The service appears to be declining. I experienced a lengthy wait of several weeks just to receive a call, with only a vague time window provided rather than a specific appointment slot. When I..

If you need to see the doctor, be prepared for extended waiting times, typically at least thirty minutes or more, whereas other team members generally run to schedule. When you inquire with..

Attended for a cervical screening appointment. The clinic was running to schedule and the healthcare professional who conducted the procedure helped me feel relaxed and comfortable. They struck a..

The service was extremely disappointing, and I felt compelled to submit a formal complaint to the practice management. Unfortunately, this complaint appears to have received no attention whatsoever...

I have found the reception staff to be quite unfriendly. On several occasions when I have called to book an appointment or ask a question, I have felt that the person answering the phone has been..

After experiencing unsatisfactory care at my previous practice, I made the decision to register at a surgery in a neighbouring town and I'm so glad I did. The entire team here is genuinely welcoming..

I am extremely satisfied with my GP practice. Thank you so much to everyone who has provided me with such wonderful support and assistance. You are all fantastic ❤️❤️❤️❤️

I was able to secure an appointment the same day I called regarding a respiratory infection. The clinician who saw me demonstrated excellent listening skills and took a thoughtful, measured approach..

The staff members demonstrated a pleasant and professional demeanor, both when communicating by telephone and during my visit. My call in the morning was successful on my second attempt, which took..

I had to wait several weeks for a routine appointment, only to find it was scheduled with a practitioner rather than the doctor I had requested. During the consultation, I felt the clinician was..

The team consistently demonstrates friendliness, helpfulness, and professionalism 👍

My husband was experiencing severe pain and unable to sleep, having tried various approaches without success. We reluctantly contacted the surgery to request an appointment and were offered a..

Unable to register as a new patient. The telephone service was extremely disappointing. On three separate occasions, I called back as requested and was first in the queue with no one else waiting,..

Called at precisely 8:30 and after following the phone menu options, found myself at position 10 in the queue. When I eventually reached someone, I was informed that all available slots for that day..

A welcoming local medical practice with staff members who demonstrate genuine commitment to their work.

Disappointing experience with a significant delay to my appointment. The consultation was scheduled for an afternoon slot but did not commence until considerably later than expected.

• Concerning lack of respect for patient choice regarding care, diagnosis, treatment and who can advocate for them, dispite written communication regarding advocate. • Phone lines regularly..

Not a positive experience with the medical team at this practice.

I contacted the practice to arrange an appointment and was informed that I was no longer listed as a patient. When I enquired about when this occurred, I was given a date from some time previously...

It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to..