AM

Alison M. 5 months ago • From Google

Rating

Bad

New patient turned away despite arriving late for appointment

As a new patient, I have found the practice to be quite unwelcoming, with staff providing inaccurate guidance. I was told that the surgery is primarily for acute illness when I attended for a routine medication consultation. Due to adverse weather conditions, I arrived late for my appointment and was initially declined a consultation, despite observing that other patients were being seen. I was eventually seen, though I felt this was handled unfairly and proved unproductive. During the appointment, although my medications were available for review, the focus seemed to be on pronunciation rather than addressing the concerns I had come to discuss. I was subsequently advised to seek care at a practice closer to my residence, with the suggestion that the surgery struggles to support patients with certain health needs. When attempting to contact the practice by telephone, I consistently encounter messages indicating they are extremely busy. Overall, my impression is that the practice may not be actively accepting new patients.

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