Hunmanby Surgery
Alison M. 5 months ago • From Google
Bad
New patient turned away despite arriving late for appointment
As a new patient, I have found the practice to be quite unwelcoming, with staff providing inaccurate guidance. I was told that the surgery is primarily for acute illness when I attended for a routine medication consultation. Due to adverse weather conditions, I arrived late for my appointment and was initially declined a consultation, despite observing that other patients were being seen. I was eventually seen, though I felt this was handled unfairly and proved unproductive. During the appointment, although my medications were available for review, the focus seemed to be on pronunciation rather than addressing the concerns I had come to discuss. I was subsequently advised to seek care at a practice closer to my residence, with the suggestion that the surgery struggles to support patients with certain health needs. When attempting to contact the practice by telephone, I consistently encounter messages indicating they are extremely busy. Overall, my impression is that the practice may not be actively accepting new patients.
The poorest healthcare experience I have encountered. The reception team displayed discourteous behaviour, and scheduled telephone consultations did not materialise as expected - fortunate that my..
Hunmanby Surgery
Alison M.
As a new patient, I have found the practice to be quite unwelcoming, with staff providing inaccurate guidance. I was told that the surgery is primarily for acute illness when I attended for a..
Hunmanby Surgery
June G.
The standard of care provided at the practice has been excellent, and I am very satisfied with my experience.
Hunmanby Surgery
Stewart L.
Over the past couple of years, I have found that the clinical staff members are consistently kind, caring and supportive, while the nursing team demonstrates professionalism alongside a..
Hunmanby Surgery
Kim P.
Absolutely fantastic medical professionals, nursing staff, receptionists and administrative team. A welcoming practice that is definitely deserving of top marks.
Hunmanby Surgery
C C.
The consultation room has inadequate soundproofing, as conversations can be easily heard from the adjacent waiting area. The seating in the waiting room is positioned very close to the consultation..
Hunmanby Surgery
Pamela V.
The team demonstrated a welcoming and supportive approach throughout my visit.
Hunmanby Surgery
JanB J.
As someone new to the area, I have consistently found it straightforward to obtain appointments without difficulty. Whether seeking to see clinical staff or having my calls answered promptly, the..
Hunmanby Surgery
Michael M.
What an outstanding experience. This practice is truly exceptional. The reception team members are delightful, warm and attentive, and they greet you with genuine smiles. Their telephone manner is..
Hunmanby Surgery
Jane H.
Outstanding experience with welcoming and approachable team members.
Hunmanby Surgery
Sandra F.
On two separate occasions, I scheduled telephone consultations for my husband, but neither time did the practice make contact as arranged. This is quite unsatisfactory and patients should not need..
Hunmanby Surgery
Dave J.