Trinity Court Surgery
LT
Luke T. one year ago • From Google
Bad
My interactions with the surgery's reception staff have consistently been frustrating, and today perfectly encapsulated my ongoing experience. While at the reception seeking assistance with a form for my newborn, the receptionist appeared disinterested and unhelpful, seemingly dismissing my request by simply instructing me to call between 10 and 12, despite my being there at 11. I was already at the surgery for another appointment, so I initially let it go. Fortunately, the surgery secretary later approached and successfully resolved the issue. After my appointment, I returned to thank the receptionist, but she responded with a blank stare and complete silence. When I repeated my gratitude, she merely looked away with an insincere smile. This interaction has left me feeling deeply disappointed and is part of a recurring pattern of poor customer service. Working in a customer-facing role requires empathy and professionalism, yet her inability to acknowledge my appreciation after being unhelpful about a critical document for my newborn is profoundly disheartening. Given these repeated negative experiences, I have decided to transfer my family's medical care to another surgery. The constant struggle with the reception team is simply not worth the emotional toll, especially now that I have a newborn who requires attentive and respectful healthcare support.
Natalie G.