Trinity Court Surgery
Luke T. one year ago • From Google
Bad
Newborn form drama at reception desk
My interactions with the surgery's reception staff have consistently been frustrating, and today perfectly encapsulated my ongoing experience. While at the reception seeking assistance with a form for my newborn, the receptionist appeared disinterested and unhelpful, seemingly dismissing my request by simply instructing me to call between 10 and 12, despite my being there at 11. I was already at the surgery for another appointment, so I initially let it go. Fortunately, the surgery secretary later approached and successfully resolved the issue. After my appointment, I returned to thank the receptionist, but she responded with a blank stare and complete silence. When I repeated my gratitude, she merely looked away with an insincere smile. This interaction has left me feeling deeply disappointed and is part of a recurring pattern of poor customer service. Working in a customer-facing role requires empathy and professionalism, yet her inability to acknowledge my appreciation after being unhelpful about a critical document for my newborn is profoundly disheartening. Given these repeated negative experiences, I have decided to transfer my family's medical care to another surgery. The constant struggle with the reception team is simply not worth the emotional toll, especially now that I have a newborn who requires attentive and respectful healthcare support.
Exceptional consultation with Dr Hurst, who demonstrates both attentive listening and valuable guidance. Following a crucial appointment for my spouse addressing a significant health concern, I felt..
Trinity Court Surgery
Mark P.
Handled my elderly parent with remarkable compassion. Truly exceptional support. Deeply grateful.
Trinity Court Surgery
John D.
I left the consultation with the impression that my doctor was truly committed to addressing and resolving my medical concern.
Trinity Court Surgery
RuggerNut R.
Utterly appalled by the abysmal service I encountered today. The appointment prevention team hung up on me simply because I expressed my exasperation using a mildly colorful word, revealing their..
Trinity Court Surgery
Natalia N.
Absolutely frustrated with the sheer incompetence of both medical staff and administrative personnel. Scheduling an appointment is an incredibly arduous process. When you call in the morning, they..
Trinity Court Surgery
Karen J.
Extremely useful guidance for travel immunizations
Trinity Court Surgery
Davis D.
Exceptional medical care - I was a patient from childhood through my late teens, and upon returning to the area, I reconnected with the practice. Dr. Benge demonstrates an extraordinary capacity for..
Trinity Court Surgery
Tracy B.
Dr Coles has been exceptional in his care for my mother. He meticulously examines every aspect of her health and goes above and beyond in his approach. We feel incredibly fortunate to be patients at..
Trinity Court Surgery
Brian B.
Dr. Fitchford directed us to social prescribing, and Alison Dix visited our residence to assist us in managing Anne's declining mobility due to neuropathy. The service and Alison have been..
Trinity Court Surgery
Sue C.
Trinity Court Surgery is truly exceptional from my perspective - I've experienced no problems whatsoever, even during the challenging lockdown period. Dr Hurst has been instrumental in addressing my..
Trinity Court Surgery
Anonymouse
Sat with my eldest daughter today watching how amazing the reception handled people, they were very patient, kind and professional. Well done to all at trinity.for your care and support .
Trinity Court Surgery
Brian B.
We are deeply appreciative of Alison Dix from Social Prescribing for her compassion, expertise, and dedication. Despite her undoubtedly busy schedule, she consistently makes herself available to us,..
Trinity Court Surgery
Paul S.
The recently introduced triage system is exceptional, successfully submitted online with photo upload as suggested. Shortly after, within 5-10 minutes, I received a call scheduling a same-day..
Trinity Court Surgery
Jane E.
Submitted the digital health questionnaire early morning, received a surgical consultation call just minutes later, and was seen by a healthcare professional before nine o'clock. TRULY impressive..
Trinity Court Surgery
Jana L.
My spouse underwent treatment for a canine-inflicted wound by a skilled nurse practitioner. The medical care provided was exceptional and thoroughly professional. We are truly grateful.
Trinity Court Surgery
rodney t.
This surgical procedure successfully identified and addressed a long-standing medical issue that had eluded diagnosis by my previous general practitioners for nearly a decade. The care provided was..
Trinity Court Surgery
David B.
The nursing staff member Ginny at Claverdon was incredibly supportive and kind, and I wanted to express my sincere appreciation for her assistance.
Trinity Court Surgery
Charlotte H.
I recently met with Dr Bola, and her performance was truly exceptional. Her consultation approach was impeccable, maintaining punctuality while making me feel thoroughly heard, comprehended, and..
Trinity Court Surgery
Ruth W.
Since relocating to this area three years ago, I chose Trinity Court Surgery and have been consistently impressed with their medical practice. The physicians are remarkably supportive and engaged,..
Trinity Court Surgery
Colin B.
Excellent medical procedure, extremely beneficial 👌
Trinity Court Surgery
Jay S.