MW

Martin W. 2 years ago • From Google

Rating

Bad

Newborn's vaccinations lost in admin chaos

The actual GPs are perfectly competent and provide excellent advice. However, the administrative team is abysmal. It feels like they're deliberately obstructing patient access to medical care. We've experienced repeated instances where promised follow-up communications never materialize. This seems symptomatic of a broader systemic issue with healthcare clinics in London, where patients are constantly shuffled around without clear accountability. We've been given multiple appointment dates, only to arrive and be told the booking isn't recorded, forcing us to reschedule and repeatedly take time off work. Their administrative incompetence is almost comically frustrating. The entire admin staff needs to be completely replaced before these failures result in serious consequences. Our newborn has now fallen significantly behind on critical vaccinations due to their persistent negligence. There's a complete absence of accountability, and no apparent willingness to address the fundamental flaws in their administrative processes.

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