Derwent Practice
TW
Tim W. one year ago • From Google
Poor
Complaints regarding appointment availability may be somewhat unfair given that outdated communication methods are often the cause. The NHS app provides a straightforward alternative with no telephone queuing required. This practice operates at high capacity within an area of significant need, which inevitably constrains available resources. Throughout an extended period, attempts to access specialist care resulted in physiotherapy referrals instead. Following a change of practice, a specialist assessment indicated that surgical intervention was necessary, though by that stage considerable time had elapsed and ongoing compensation strategies had taken their toll, resulting in lasting physical impact. While it cannot be stated with certainty what the outcome might have been had specialist referral been achieved earlier at the original practice, the likelihood of a different result would reasonably have been higher.
ze V.