C(

Carly (. one year ago • From Google

Rating

Bad

NHS Appointment Frustration Sparks Patient Anger

It’s utterly absurd. I have never experienced a situation where, upon calling to schedule an appointment, I was outright told there were none available—not even for any future date or in case of an emergency—especially after reaching out at 2 PM as instructed. I contribute to my national insurance but find myself unable to receive assistance?! To add insult to injury, receiving a message stating that too many individuals are mistreating the staff over the phone is shocking. Can you really blame people for their anger? If you’re employed by the NHS, then unfortunately, you embody its image; thus, when I’m contributing through my national insurance yet informed that an appointment is impossible to secure, it’s only natural for me to express my frustration.

Other reviews for The Brimington Surgery