TC

Tim C. 2 years ago • From Google

Rating

Bad

Nhs digital system fails patient during lunch break

I understand the NHS is facing significant challenges and attempting to reduce unnecessary staff interruptions. One would hope they could at least implement a functional system. I received a text requesting blood pressure results via a provided link, which seemed straightforward since I have a test kit ready. However, the link was apparently locked due to overuse, forcing me to contact the surgery by phone. Upon calling, I endured a fifteen-minute wait with no response, while a recorded message informed me the phones were inactive between one and two, and suggested dialing 999 for urgent matters. I'm unable to even register a complaint about their malfunctioning system, as they appear preoccupied with their lunch break. The approach is decidedly unprofessional and inefficient - ultimately leaving me feeling frustrated and disheartened.

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