Belmont Medical Centre
NN
Nika N. one year ago • From Google
Bad
I'm not the most vulnerable individual, but this experience starkly illustrates the profound dysfunction within the NHS. Regrettably, this practice epitomizes the standard NHS mediocrity. In May, I scheduled an appointment with a nurse after completing patient registration. I also secured a doctor's appointment where the physician was commendably thorough, inquiring about my symptoms and providing comprehensive guidance. He recommended a self-referral. Upon calling the referral line, an automated message redirected me elsewhere. After an interminable hold, I was instructed to refer myself online. Two days later, the hospital rejected my self-referral, suggesting I consult my GP, who was copied on the letter. My GP remained silent for days. Just before a work meeting, I received an unexpected assessment call. The caller promised to follow up after 12, but never did. I submitted another advice request. Days later, a nurse suggested self-referring elsewhere, acknowledging the initial rejection's inexplicability. She recommended scheduling another GP appointment. That evening, a GP called at 8:23 p.m. She demanded the letter, despite my explaining it was already CC'd to my GP. She abruptly terminated the 2-minute, 34-second call, refusing any consultation without the document—even though I hadn't requested medication. The reception later explained it was a "confederation doctor" and suggested using an online form. On 27/08, my online services were blocked. Reception claimed my registration checks were incomplete. When I sought clarification—having already been reviewed by a nurse—they stated I was no longer registered and must re-register. Unable to re-register online due to my provider status, I revisited the practice. They insisted I complete a new registration form. When I questioned my deregistration, they claimed another provider had registered me, but couldn't specify who. Their response was frustratingly circular. Subsequent developments: 1. Another unanswered self-referral 2. Another nurse check with no follow-up 3. An ignored complaint 4. One genuinely helpful doctor's appointment. Is this center particularly terrible? I wish I could say yes, but it's merely a typical representation of the NHS's brokenness—a disheartening blend of exceptional and incompetent professionals that ultimately leaves patients exhausted.
Shivali K.