The Riverside Practice
Vanessa C. one year ago • From Google
Bad
Nhs mental health support fails miserably again
I attempted to contact Dr Goel's office this morning, only to learn he's available Monday to Wednesday until noon. Seriously? After mentioning my mental health concern, the receptionist recommended connecting with the on-call doctor, Dr Rishi. I appreciated receiving a callback within 45 minutes. When I needed to follow up on our conversation, I called back, but the receptionist insisted on hearing detailed specifics about my query. I simply explained it was a continuation of my mental health discussion with Dr Rishi. During the callback, Dr Rishi seemed to be driving, with poor phone connection causing frequent disconnections. When I requested a transcript of our previous call, he dismissively remarked, "Oh, I thought you were suicidal..." To which I thought - well, I still am! With neither Dr Goel available nor Dr Rishi genuinely helpful, who exactly am I supposed to consult? The NHS feels like a complete farce! I called again, requesting any doctor actually present in the practice. Regarding my administrative query, the receptionist indicated a 28-day processing time - absolutely ridiculous. Having been with this practice for two years, I distinctly recall being asked to do a passport verification for online medical record access. When I highlighted this to the receptionist, she claimed no knowledge of my previous visit. However, I found an email from 15/10/2023 confirming my record access after passport verification a month earlier - yet I still cannot access anything! When I expressed my frustration, the receptionist accused me of being rude. After three phone calls and a year and a half of bureaucratic nonsense, I believe I'm entirely justified in my tone!
I have a deep appreciation for every medical professional at this practice. I've interacted with all of them over the years, having been bringing my young child here consistently since 2015.
The Riverside Practice
richard b.
Be extremely cautious, this medical practice is a complete disaster. Their protocols endanger patients' well-being. Every single consultation I've experienced with this clinic involved some form of..
The Riverside Practice
Xenny A.
The medical procedure itself was acceptable, but Dr. Rishi stands out as arguably the most discourteous healthcare provider I've ever interacted with. His demeanor is impatient, patronizing, and..
The Riverside Practice
Julie H.
The skilled medical professionals here are truly exceptional! The entire staff collaborates seamlessly to diagnose and address health concerns with remarkable efficiency and speed.
The Riverside Practice
Carlos M.
Dr. Goel stands out as an exceptional and compassionate physician, though the same level of quality cannot be attributed to his colleagues at the practice. The criticisms regarding the front desk..
The Riverside Practice
Daniel F.
The receptionist's demeanor is consistently condescending, making patients feel ashamed or guilty for seeking medical care. Wouldn't basic courtesy be free?
The Riverside Practice
V V.
The front desk staff are completely incompetent and appear indifferent to patient needs. I've encountered multiple problems with them. They scheduled me with an incorrect appointment and even mixed..
The Riverside Practice
Harriet T.
Every interaction with Dr. Rishi is marred by his dismissive and hostile demeanor. His communication style feels deliberately condescending, making me feel like an unwelcome inconvenience. The..
The Riverside Practice
Axe M.
Consistently top-notch and streamlined, just like every time before
The Riverside Practice
Suhel A.
After moving to Hackney, I registered with this practice and quickly encountered unprofessional staff. The receptionists, particularly a young Asian receptionist named Omar, were consistently..
The Riverside Practice
Eva J.
I've been a patient at this medical practice for nearly a decade. The physicians, especially Dr. Goel, are exceptional, but sadly the front desk staff are extremely unpleasant. They come across as..
The Riverside Practice
Henry A.
The employees are incredibly accommodating, scheduling an appointment is straightforward, and their digital platform is user-friendly and intuitive.
The Riverside Practice
Kelsey D.
I'd rate this zero if the system allowed it. Completely terrible. Why even employ a receptionist when calls perpetually go unanswered? This establishment is an absolute embarrassment.
The Riverside Practice
Lister R.
Fantastic general practitioner. I'm thoroughly satisfied with the quality of medical attention I got and how swiftly I was able to schedule a consultation. Much appreciation to Dr. Iman! The front..
The Riverside Practice
Vanessa C.
I attempted to contact Dr Goel's office this morning, only to learn he's available Monday to Wednesday until noon. Seriously? After mentioning my mental health concern, the receptionist recommended..
The Riverside Practice
Saoirse S.
Absolutely top-notch medical practice! Their digital booking platform is excellent, and accessing after-hours support is incredibly straightforward. Scheduling appointments is a breeze, and the..
The Riverside Practice
Ms A.
I concur that the physicians here are exceptional, taking care to thoroughly explain matters and demonstrate genuine compassion. Dr. Goel, in particular, is beyond reproach. However, the nurse..
The Riverside Practice
Daisy L.
The medical staff provides competent care. The front desk personnel are adequate.
The Riverside Practice
Henrich V.
A breakfast spread that rivals top-tier luxury accommodations, featuring an extensive and diverse selection at the buffet.
The Riverside Practice
georgiaaustin g.
This medical center is truly exceptional. Dr Goel stands out as an outstanding physician who demonstrates remarkable patience, expertise, and compassion, consistently providing thorough care..
The Riverside Practice
Sarah B.