VC

Vanessa C. one year ago • From Google

Rating

Bad

Nhs mental health support fails miserably again

I attempted to contact Dr Goel's office this morning, only to learn he's available Monday to Wednesday until noon. Seriously? After mentioning my mental health concern, the receptionist recommended connecting with the on-call doctor, Dr Rishi. I appreciated receiving a callback within 45 minutes. When I needed to follow up on our conversation, I called back, but the receptionist insisted on hearing detailed specifics about my query. I simply explained it was a continuation of my mental health discussion with Dr Rishi. During the callback, Dr Rishi seemed to be driving, with poor phone connection causing frequent disconnections. When I requested a transcript of our previous call, he dismissively remarked, "Oh, I thought you were suicidal..." To which I thought - well, I still am! With neither Dr Goel available nor Dr Rishi genuinely helpful, who exactly am I supposed to consult? The NHS feels like a complete farce! I called again, requesting any doctor actually present in the practice. Regarding my administrative query, the receptionist indicated a 28-day processing time - absolutely ridiculous. Having been with this practice for two years, I distinctly recall being asked to do a passport verification for online medical record access. When I highlighted this to the receptionist, she claimed no knowledge of my previous visit. However, I found an email from 15/10/2023 confirming my record access after passport verification a month earlier - yet I still cannot access anything! When I expressed my frustration, the receptionist accused me of being rude. After three phone calls and a year and a half of bureaucratic nonsense, I believe I'm entirely justified in my tone!

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