New Court Surgery
OB
Odd B. 4 years ago • From Google
Bad
I was raised with the belief that medical consultations are only necessary when feeling unwell, requiring a physical examination and discussion with a doctor. This morning, I traveled to the clinic feeling ill, hoping to secure an appointment. Instead, I discovered they were closed to walk-in patients. Calling precisely at 8 am while standing outside, I was informed a doctor would return my call. I've now missed work for the third consecutive day. We're living in an era of complete administrative madness. Traditionally, obtaining a doctor's appointment meant simply phoning or visiting the surgery. That system provided clear, upfront information about scheduling and work commitments. Now, I must be at work far away when the clinic opens. I either skip work, only to be told by receptionists no appointments are available, or call back tomorrow. Alternatively, I go to work, call at 8 am, and they ask if I can come in within hours - which is impossible while working and feeling terrible. A previously functional system has devolved into complete chaos. Why have face-to-face consultations been suspended? Sports events continue maskless, yet I can't sit with a doctor for a professional examination. I've taken daily Covid tests for work, all negative. This is a completely useless, disorganized non-service. I'm certainly not a supporter of the NHS. In 54 years, the service has been, at best, mediocre. Before critics respond, let me share examples of bureaucratic incompetence and poor care. My sister-in-law, a 45-year veteran district nurse in South Birmingham, witnessed appalling organizational inefficiencies at the old QE hospital. Nurses inexplicably travel between districts, not returning home locally after completing calls. Another instance: my friend's pregnant wife was dismissed by a reluctant GP, who claimed nothing was wrong. Two hours later, an ambulance was called, and she lost the baby. The midwife stated earlier intervention could have saved the child. My late mother's facial infection was ignored by two GPs. When my father finally got her to hospital, the doctor said another 24 hours would have been fatal - she had septicemia. This is alongside the numerous past instances of substandard care and unhelpful reception staff.
Terry P.