City Health Centre & GP Practice
MC
Mike C. one year ago • From Google
Great
Thank goodness I encountered Kit, a compassionate and supportive staff member. Thanks to his assistance, I successfully secured a same-day appointment. Dr. Claire was equally proficient and thoughtful. She swiftly arranged a blood test, physiotherapy, and issued my prescriptions without hesitation. However, the NHS app remains challenging to navigate, and the telephone connection is abysmal. Calls are frequently muted or dropped, creating significant obstacles when seeking urgent medical assistance. Moreover, I was deeply frustrated when Victoria Mill Medical Practice abruptly canceled my appointment just one day prior due to a double booking. Their service is remarkably subpar and left me feeling utterly overwhelmed. —————— "They make it feel like they don't care whether you live or die." This was my inaugural experience with UK medical services. Despite multiple previous cold episodes, I'd never consulted a doctor, having heard numerous accounts of poor clinic services. Frankly, the NHS's negative reputation is widely acknowledged. Struggling with long-standing anxiety and a recently twisted foot, my medication was nearly depleted, and my injury remained unhealed after a week. I desperately needed medical attention. The appointment booking process proved incredibly complicated. Attempting to complete the morning form, I struggled to locate the correct document and ultimately failed to submit it, resulting in fully booked appointments. The following day, I successfully submitted the form and awaited a response. Calling City Health Centre, the receptionist advised me to expect a doctor's call, which never materialized. Two days later, the NHS app notified me of an appointment a week hence. Given my urgent need for anxiety medication to maintain sleep and work functionality, I contacted City Health Centre again. Fortunately, a helpful receptionist referred me to an alternative clinic with a two-day appointment. Unexpectedly, a text message arrived canceling my appointment. Calling City Health Centre, a receptionist cited the doctor's potential illness and promised a rescheduling link, which proved useless. Subsequent calls resulted in repeated frustrations: missed calls, disconnections, and unhelpful responses from staff members like Paul, who repeatedly claimed inability to assist. After numerous attempts and increasing desperation, the day concluded with no resolution, leaving me feeling abandoned and hopeless. I'm not passing judgment—merely sharing an experience that perfectly mirrors previous warnings. They make it feel like they don't care whether you live or die.
Hilda T.