HC

Hadia C. one year ago • From Google

Rating

Bad

Nightmare at gp surgery with terrible service

I had the most horrendous experience at this GP surgery. During an urgent visit for my daughter with a dangerously high fever, we endured a grueling two-hour wait where she cried continuously for one hour. Despite repeatedly pleading with staff about her deteriorating condition, they remained completely indifferent. The entire staff displayed an appalling attitude, acting as if providing medical care was some extraordinary favor. The male nurse, who was African American, demonstrated extremely discriminatory and unprofessional conduct. He inexplicably blamed me for my daughter's health issues and began criticizing her teeth, even after I explained her sensory processing disorder. His approach was completely unacceptable. The overall environment was deeply distressing and traumatic. I strongly advise anyone to avoid this surgery at all costs. In contrast, my subsequent visit to Dunstable Grove health club was remarkably different - the facility was immaculately clean, and the doctor was exceptionally compassionate and understanding.

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