MK

Matthew K. 4 years ago • From Google

Rating

Bad

Nightmare at Queen Mary's Sidcup Emergency

Utterly appalling customer service from this medical practice. I phoned in the morning inquiring about available appointments and was directed to complete an e-consult. After following their instructions and experiencing technical issues with the system, I called back and was assured someone would contact me by 18:30. Unsurprisingly, that promise was completely false. I ended up waiting at the emergency walk-in clinic at Queen Mary's Sidcup until 2 am, where I finally learned my son has a chest infection, double ear infection, and throat infection. The most frustrating part? We were unable to communicate directly with our general practitioner.

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