AG

Aaron G. 3 years ago • From Google

Rating

Bad

Nightmare at reception with impossible appointments

Zero stars if I could. The reception staff have absolutely no respect for patients. They threatened to cancel my already booked appointment because I was honest about not feeling comfortable discussing my health details with a receptionist. I was accused of being rude, and they claimed they would cancel my appointment (potentially jeopardizing my health!) simply because they didn't appreciate my honesty. They are not qualified to demand I share personal medical information. It's completely unreasonable. And it doesn't stop there - they're still expecting patients to spend hours calling at 8am to book appointments like some kind of lottery. Getting an appointment is pure chance. I call exactly at 8am and I'm still 20-something people back in the queue, only to be told it's too late and I need to try again tomorrow?! They're still using COVID as an excuse! It's absolutely ridiculous! People are dying because of the NHS's incompetence! I'm telling you, it's the truth. A&E waiting times are directly caused by GP inefficiencies! They tell you to call 111, 111 tells you to go through your GP, you explain the GP sent you to 111, and 111 then suggests going to A&E if you need to see a doctor. You end up sitting in the hospital for half a day just to be told you need to speak with your GP... it's beyond absurd! The entire NHS is a complete disaster. To make matters worse, nurses go on strike, potentially causing thousands of deaths for a modest pay increase! They stand outside the hospital laughing and demanding raises while life-saving appointments are cancelled and waiting lists - already unmanageable - continue to grow, just like undetected cancers because no one can get an appointment! You should all be thoroughly ashamed of yourselves! Seriously!

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