Abbey Field Medical Centre
Aaron G. 3 years ago • From Google
Bad
Nightmare at reception with impossible appointments
Zero stars if I could. The reception staff have absolutely no respect for patients. They threatened to cancel my already booked appointment because I was honest about not feeling comfortable discussing my health details with a receptionist. I was accused of being rude, and they claimed they would cancel my appointment (potentially jeopardizing my health!) simply because they didn't appreciate my honesty. They are not qualified to demand I share personal medical information. It's completely unreasonable. And it doesn't stop there - they're still expecting patients to spend hours calling at 8am to book appointments like some kind of lottery. Getting an appointment is pure chance. I call exactly at 8am and I'm still 20-something people back in the queue, only to be told it's too late and I need to try again tomorrow?! They're still using COVID as an excuse! It's absolutely ridiculous! People are dying because of the NHS's incompetence! I'm telling you, it's the truth. A&E waiting times are directly caused by GP inefficiencies! They tell you to call 111, 111 tells you to go through your GP, you explain the GP sent you to 111, and 111 then suggests going to A&E if you need to see a doctor. You end up sitting in the hospital for half a day just to be told you need to speak with your GP... it's beyond absurd! The entire NHS is a complete disaster. To make matters worse, nurses go on strike, potentially causing thousands of deaths for a modest pay increase! They stand outside the hospital laughing and demanding raises while life-saving appointments are cancelled and waiting lists - already unmanageable - continue to grow, just like undetected cancers because no one can get an appointment! You should all be thoroughly ashamed of yourselves! Seriously!
Absolutely terrible medical staff with an incredibly unprofessional and dismissive front desk team who provide zero assistance or customer service.
Abbey Field Medical Centre
Festim V.
The most incompetent general practitioner in the entire country. You'd have better luck extracting medical insights from someone with severe memory loss than getting any assistance from this..
Abbey Field Medical Centre
Olivia O.
Absolutely dreadful medical practice. Booking an appointment is virtually impossible, and even if you manage to secure one, they consistently fail to follow through. The level of service is..
Abbey Field Medical Centre
Annabel K.
Despite the typical high-pressure environment common to general practice clinics facing overwhelming patient demand, I can only offer glowing remarks about this medical center and its personnel. My..
Abbey Field Medical Centre
Jacqui M.
Exceptional customer care at Abbeyfield Pharmacy, with Claire standing out in particular. The entire team demonstrates a welcoming, supportive, and courteous approach to service.
Abbey Field Medical Centre
SK8TR C.
I showed up slightly behind schedule, and despite being just minutes late, I was marked as a no-show. The staff refused to accommodate me for any upcoming slots, even though only two patients were..
Abbey Field Medical Centre
Richard S.
The service used to be excellent, but the rapid construction and development in the Colchester area has made scheduling appointments increasingly challenging.
Abbey Field Medical Centre
Rita M.
I was instructed to undergo a urine test. The first test at my general practitioner's office showed no abnormalities, but the hospital test revealed the presence of blood, leukocytes, and bacteria..
Abbey Field Medical Centre
shumi c.
It's absolutely terrible 👎🏻 for the past two months, I've been calling at 8 AM every morning, and each time they promise an appointment for the next morning, but nothing ever happens.
Abbey Field Medical Centre
Andreea B.
Utterly worthless service. I spent a grueling ninety minutes on the phone, having dialed precisely at 8am to secure a same-day appointment due to my poor health, only to be told they've exhausted..
Abbey Field Medical Centre
Jeannette M.
Personnel display an abysmal attitude, completely lacking in assistance. It's as if they've simply installed an automated system that declares: We have zero appointment slots open. The level of..
Abbey Field Medical Centre
Mark S.
ABSOLUTELY TERRIBLE SERVICE! They discontinue recurring medication refills without any notification, and when you eventually manage to speak with someone after great difficulty, they robotically..
Abbey Field Medical Centre
Kay E.
This medical center is utterly useless, displaying zero desire to assist or provide guidance. They force patients to endure month-long waits only to dismissively claim they can offer no help,..
Abbey Field Medical Centre
Andrew P.
STEER CLEAR OF THIS SERVICE!!!! I IMPLORE ANYONE AND EVERYONE TO SEEK ALTERNATIVES AND AVOID THIS MEDICAL CENTER AT ALL MEANS!!!! THEY SHOW ABSOLUTELY NO COMPASSION WHATSOEVER!!!!! I SUFFER FROM..
Abbey Field Medical Centre
julie g.
It's the absolute worst and most unprofessional surgical experience I've ever had. They took an eternity to pick up the phone, and when they finally did, the staff were incredibly discourteous. The..
Abbey Field Medical Centre
Katie B.
Not recommended for Hawthorn Surgery. Staff display poor attitude. Reception personnel fail to communicate when the doctor is significantly delayed beyond scheduled appointment time. This is unfair,..
Abbey Field Medical Centre
Aaron G.
I encountered an unprecedented level of unprofessionalism here. When I addressed a staff member's rudeness, they apparently became emotional, and I subsequently received a reprimanding letter. The..
Abbey Field Medical Centre
daisy r.
Absolutely thrilled with the exceptional care provided by my general practitioner!
Abbey Field Medical Centre
Candice B.
Getting a consultation here is practically impossible, and their medical staff prescribes medications recklessly without properly understanding your condition. You'll essentially be forced to..
Abbey Field Medical Centre
Ravi T.
I recently experienced Abbey Field Medical Centre in Colchester, and I'm thoroughly impressed by their technological approach that dramatically improves patient interaction. Their smartphone..
Abbey Field Medical Centre
Kieran R.