The Beacon Health Group (Mountbatten House)

Getting an appointment here is incredibly challenging. The phone line is nearly impossible to reach, with endless attempts needed and a 20-minute hold time when you finally connect. Alternatively,..

Absolutely appalling service - I'd rate it lower than zero if possible. You're looking at a 20-minute hold time just to reach someone, only to discover there's a two-week wait for an appointment...

I've been a loyal patient at Mountbatten for nearly two decades, and our family has consistently received top-notch medical care. However, since Danbury took over, things have deteriorated. While..

Scheduling a visit here is an absolute nightmare. Every time I try to book a slot, it seems impossible to find an available time that works. The booking process is frustratingly difficult, and I'm..

I cannot endorse this surgical procedure. Securing appointments is quite challenging. I was told it would take two months to schedule a blood and PSA test! They have extended the interval for my..

Despite calling the Springfield medical facility, you're automatically transferred to the Danbury Centre, which is incredibly frustrating. I've made six separate attempts today, each time spending..

The customer service representative displayed about as much empathy and warmth as a granite countertop, making me long for even the most basic human decency in their interactions.

The staff here consistently provide exceptional assistance with genuine warmth. The reception team is welcoming and proactive in resolving issues. Personally, I primarily consult with Dr Ade, who is..

Every interaction I've had at this practice has been outstanding. The front desk staff are delightful, and the physicians consistently demonstrate both helpfulness and professionalism. I'm..

Third-rate medical practice that epitomizes healthcare dysfunction. If the goal was to create a system designed to obstruct patient care, this would be the gold standard. Over the past decade, the..

The front desk staff have consistently demonstrated exceptional courtesy, understanding, and assistance during all of my interactions with them.

I've been a patient at this medical practice for over four decades. In the past, it was an exceptional healthcare provider. But after its merger with Beacon Health, the quality has drastically..

THIS MEDICAL PRACTICE DESERVES SHUTTING DOWN. YOU HAVE physicians who refuse to see patients, and receptionists who act like they're medical experts, and together they're completely ineffective and..

Welcoming medical team and skilled physicians who provide a comfortable surgical experience

Absolute nightmare of a medical professional who should have their license revoked. Hands down the most incompetent healthcare provider I've ever encountered, and they seriously deserve to be shut..

Absolutely terrible medical service, despite being a long-standing patient for almost two decades. I've never experienced such a low standard of care, and the new appointment scheduling system..

I've been a patient at this practice since the 1990s after relocating here. Initially, the service was excellent, but over time, I've experienced numerous frustrations. Repeated problems with..

The employees were incredibly supportive and accommodating!

Getting medications refilled here is consistently frustrating, but the front desk staff member is pleasant and helpful.

I'd give this zero stars if I could!! My granddaughter has been suffering from a persistent leg rash for a month that's progressively spreading... I've been calling repeatedly (always stuck in a..