Chelmer Medical Partnership (Tennyson House Surgery)
Dharmendra G. 3 years ago • From Google
Bad
Nightmare booking system with zero patient support
I've attempted multiple times to secure an appointment, with a minimum queue number of 15 and a mandatory one-hour wait. The most frustrating aspect is that after enduring an hour on hold, no appointments are available for the next two weeks. Is this serious? For the past 3-4 days, I've been trying to obtain my daughter's test results. I've called repeatedly, selected option 3, but all lines are perpetually busy and the call drops. The service provided by this surgery is absolutely abysmal. It's the worst medical practice I've ever encountered. A practice manager previously contacted me and confirmed the telephone line issues, helpfully addressing my concerns. Unfortunately, today (22-Nov-021 @14:57) - after numerous attempts using option 1 to book an appointment, I'm greeted with the standard "all lines are busy, please call later" message, and the call disconnects. No queuing option exists. I managed to speak with someone at the surgery who explained the situation was due to fully occupied lines. Seriously? Six lines at full capacity during 3-4 different times? They must be an incredibly busy practice. July-2023 - Completely ineffective booking system I completed the form and received a text message with a booking link, but the most infuriating part is the complete lack of available appointments when clicking the link. My fundamental questions are: 1) Does the surgery believe a patient's sole purpose is to continuously check this link for an appointment? If doctors are busy, so am I - I work full-time. 2) What happens in an urgent situation that doesn't warrant A&E but requires immediate attention? I've already spent 5 hours struggling to secure an appointment. I believe someone in the NHS has overthought this appointment booking process, which will absolutely not benefit patients. This will only increase patient stress. They should immediately discontinue this process. It's a total waste of NHS resources and time.
** AVOID AT ALL COSTS ** Terrible Medical Practice in Chelmsford, possibly the entire UK. My elderly father was battling severe chest infections and completely bedridden. When I contacted the..
Chelmer Medical Partnership (Tennyson House Surgery)
Tina R.
The service is utterly abysmal. They intentionally overcomplicate every single process and create unnecessary barriers. They flatly rejected providing a duplicate prescription document. My elderly..
Chelmer Medical Partnership (Tennyson House Surgery)
Dharmendra G.
I've attempted multiple times to secure an appointment, with a minimum queue number of 15 and a mandatory one-hour wait. The most frustrating aspect is that after enduring an hour on hold, no..
Chelmer Medical Partnership (Tennyson House Surgery)
Oba T.
Friendly employees and a well-maintained, hygienic space
Chelmer Medical Partnership (Tennyson House Surgery)
Elena K.
Despite the significant delay in my scheduled consultation, I am incredibly grateful to Dr. Gabriela Hadian, who provided remarkable assistance for my intense morning sickness. Within a remarkably..
Chelmer Medical Partnership (Tennyson House Surgery)
Mamamo_12 M.
Relocated to the surgical department about 12 months back and opted for a procedure here. I can confidently state that attempting to communicate with their scheduling staff or reach someone on the..
Chelmer Medical Partnership (Tennyson House Surgery)
Yvonne Y.
Utterly terrible! Scheduling an appointment is an absolute nightmare! The triage process is incredibly aggravating and drags on forever! Just when I thought I was making progress, I reached the..
Chelmer Medical Partnership (Tennyson House Surgery)
Mary O.
The reception staff displayed an incredibly dismissive and condescending attitude, completely unwilling to listen or engage constructively. Their demeanor suggested they believed everyone else was..
Chelmer Medical Partnership (Tennyson House Surgery)
Bea C.
I'm extremely satisfied with the medical procedure. The front desk team demonstrates exceptional helpfulness, empathy, and compassion. The medical professionals, including physicians and nursing..
Chelmer Medical Partnership (Tennyson House Surgery)
M T.
The medical staff demonstrate genuine compassion. Despite operating with constrained resources and strict limitations, they put in tremendous effort. The front desk personnel are exceptionally..
Chelmer Medical Partnership (Tennyson House Surgery)
Carol A.
Subpar. Disappointing. Not up to expectations. Lacks quality and fails to deliver.
Chelmer Medical Partnership (Tennyson House Surgery)
Kayleigh K.
Truly, these are the most incompetent medical professionals I've ever encountered. Scheduling an appointment is a nightmare. They refuse to pre-book for non-urgent matters and direct patients to..
Chelmer Medical Partnership (Tennyson House Surgery)
Valerie F.
Always ready to assist during urgent situations, they strive to schedule same-day appointments. The medical staff consistently demonstrates kindness and a helpful attitude.
Chelmer Medical Partnership (Tennyson House Surgery)
Saran V.
The phone wait times at this surgical center are excessively lengthy compared to other medical facilities. They really need to address this issue and improve their patient communication..
Chelmer Medical Partnership (Tennyson House Surgery)
Jeremy R.
Hi Julie (social prescriber), I wanted to express my sincere gratitude for all the support you've provided me. I truly appreciate your assistance and feel fortunate to have been connected with you...
Chelmer Medical Partnership (Tennyson House Surgery)
John J.
Top-notch medical professionals who really know their stuff.
Chelmer Medical Partnership (Tennyson House Surgery)
Artistic9000 A.
The recently implemented triage approach is utterly ineffective and repulsive
Chelmer Medical Partnership (Tennyson House Surgery)
Faith D.
I completed a Triage questionnaire on behalf of an aging resident, and as a result, a physician promptly made a house call. When you adhere to the established protocol, the process functions..
Chelmer Medical Partnership (Tennyson House Surgery)
L T.
I was assisting someone from the Linden centre who needed help managing medication due to mental health challenges, so I helped her set up an online pharmacy service. However, tonight, Dr. Quadullah..
Chelmer Medical Partnership (Tennyson House Surgery)
Paul L.
I've been receiving care at this medical practice for an extended period. The healthcare professionals are top-notch and highly competent. Unfortunately, they've eliminated the online appointment..
Chelmer Medical Partnership (Tennyson House Surgery)
Thiru V.