EE

Ella.m E. one year ago • From Google

Rating

Bad

Nightmare customer service with frustrating phone system

The phone support system is absolutely dreadful. It's even worse than the previous version, which I didn't think could be topped. Now, after finally getting through, you're greeted with an irritating message - "Press * to cancel or hold for reception" Who on earth wants to cancel a service at 8 in the morning? Wouldn't it be simpler to just add a straightforward cancellation option or provide an email address for cancellations? The previous system seemed more user-friendly compared to this nightmare. It's INCREDIBLY FRUSTRATING. I managed to get through at 08:00:16 and was somehow 24th in the queue - HOW IS THAT EVEN POSSIBLE?!!?

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