NE

Nicola E. 7 years ago • From Google

Rating

Bad

Nightmare doctors surgery with zero customer service

I've given 1 star because I was forced to write this review - I'd actually give 0 stars if I could! This morning, I called 16 times trying to secure an appointment for my children, one with chicken pox and the other with a severe chest cough. I was calling even when the surgery was closed and continued until it opened, which is apparently what I must do to get an appointment - how ridiculous! Living nearby, I walked over at 8:47 and was behind two people, waiting for 5 minutes while simultaneously calling on the phone to get through. When I finally got an answer, the lady on the phone showed no empathy, despite having children herself. She seemed to be talking down to me, which I absolutely rejected. She claimed all lines were down and that I should have arrived at 8:30 to book an appointment, but phone bookings weren't even possible until 8:45 - how was I supposed to know that? She then explained that most appointments were already taken by 8:45 by people who walked in at 8:30. How absurd! The way this doctors' office operates is shameful, and I'd be embarrassed to work there. Avoid this place at all costs! It's the most unprofessional workplace I've ever encountered - even worse than a fast-food restaurant. I'm definitely filing a formal complaint about their disorganized and unfair telephone system!

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