Grove Medical Centre
Lynsey N. 2 years ago • From Google
Bad
Nightmare Endoscopy with No Sedation
I had an absolutely horrific experience at this medical facility and will never return. From the moment I arrived for my upper GI procedure, the gastro team treated me with complete disregard. Despite expressing my high anxiety and explicitly requesting sedation, I was dismissively told I didn't need it and that it was just a quick 2-3 minute procedure. When I referenced the paperwork about post-sedation recovery, they casually brushed off my concerns. In the procedure room, surrounded by six staff members, I was given a brief explanation of the process. Despite repeatedly requesting sedation, I was repeatedly assured I would be "fine". They sprayed my throat, placed an oxygen tube and mouth clip, and began the endoscopy. I immediately started retching uncontrollably and felt like I couldn't breathe, experiencing a full panic attack. I was forced to remove the endoscope myself and burst into tears. Their response? Telling me I would now need to go to the hospital instead. This entire traumatic situation could have been prevented if they had simply listened to my initial concerns. This is an absolutely terrible facility that demonstrates shocking patient negligence. I strongly warn everyone to AVOID THIS PLACE at all costs!
Welcoming employees, punctual scheduling, and ample chance to discuss concerns thoroughly. Staff was approachable and made me feel comfortable throughout the entire process.
Grove Medical Centre
Seth H.
Take the folks where they need to go, whenever they require transportation assistance.
Grove Medical Centre
Paul K.
If I could split my rating, I would. Spent 60 minutes waiting with zero communication from the front desk about the delay. However, the medical treatment itself was absolutely top-notch.
Grove Medical Centre
Kevin R.
Welcoming and helpful employees
Grove Medical Centre
Peter P.
An absolutely exceptional medical practice! After struggling with health challenges for an extended period, this clinic surpasses every other healthcare provider I've encountered. Truly impressive..
Grove Medical Centre
C T.
Decent navigation system, but the service needs improvement. It's time to return to in-person consultations or at least schedule a specific call time. The current setup is impractical, forcing..
Grove Medical Centre
Rach S.
My grandfather is a patient at this medical practice and has consistently praised their team, but a recent interaction with a receptionist deeply distressed him. According to his account, the staff..
Grove Medical Centre
jean b.
DISMISSED!! Spouse experiencing foot issues, so called and consulted with Nurse practitioner, who recommended seeing physio (who provided incorrect assessment). No progress, so made second call...
Grove Medical Centre
MR M.
THERE'S AN UPDATE! I underwent a cyst removal procedure here for the first time, and it was fantastic. I was called in precisely on schedule and was finished within 30 minutes, with absolutely no..
Grove Medical Centre
Sam B.
Every visit to this location consistently delivers top-notch assistance. The personnel are truly outstanding.
Grove Medical Centre
Glen C.
Consistently courteous and welcoming, top-tier customer care.
Grove Medical Centre
S R.
I sought medical assistance for my 8-year-old, who had been running a fever for a week and hadn't responded to prescribed antibiotics. A phone consultation with a physician followed, but the process..
Grove Medical Centre
Philip C.
Once more, I have absolutely no complaints about this medical practice. Their service is exceptional, efficient, and well-coordinated, with excellent communication. I want to express my gratitude to..
Grove Medical Centre
Paul B.
Friendly employees and helpful customer support made for a pleasant experience.
Grove Medical Centre
dennis l.
Absolutely and remarkably effective
Grove Medical Centre
Cyndi M.
Welcoming and attentive employees, with inviting, well-lit, and immaculate dining spaces.
Grove Medical Centre
Sylvia C.
I want to convey our deep appreciation for the exceptional medical attention we've experienced at the Grove clinic. The doctors have been absolutely outstanding, providing us with compassionate and..
Grove Medical Centre
Sally p.
Visited the medical facility on 6/3/24 for a colonoscopy, and I was thoroughly impressed by the entire team's warmth and professionalism. From the moment I arrived, the nurses and consultant were..
Grove Medical Centre
Dev D.
The medical center has been a complete disaster from start to finish. Their referral process is non-existent, with lost specimens and missed appointments being the norm. Sophie from the mental..
Grove Medical Centre
Elsine M.
My encounters at this medical facility have consistently been exceptional and highly professional. The entire operation runs with remarkable efficiency and precision! I'm genuinely surprised to see..
Grove Medical Centre
Vera A.