Grove Medical Centre
LN
Lynsey N. 2 years ago • From Google
Bad
I had an absolutely horrific experience at this medical facility and will never return. From the moment I arrived for my upper GI procedure, the gastro team treated me with complete disregard. Despite expressing my high anxiety and explicitly requesting sedation, I was dismissively told I didn't need it and that it was just a quick 2-3 minute procedure. When I referenced the paperwork about post-sedation recovery, they casually brushed off my concerns. In the procedure room, surrounded by six staff members, I was given a brief explanation of the process. Despite repeatedly requesting sedation, I was repeatedly assured I would be "fine". They sprayed my throat, placed an oxygen tube and mouth clip, and began the endoscopy. I immediately started retching uncontrollably and felt like I couldn't breathe, experiencing a full panic attack. I was forced to remove the endoscope myself and burst into tears. Their response? Telling me I would now need to go to the hospital instead. This entire traumatic situation could have been prevented if they had simply listened to my initial concerns. This is an absolutely terrible facility that demonstrates shocking patient negligence. I strongly warn everyone to AVOID THIS PLACE at all costs!
Shane “.