LF

Laurence F. 9 months ago • From Google

Rating

Poor

Nightmare experience with unhelpful village medical practice

Attempting to secure a medical appointment at Village surgery is akin to breaching an impenetrable fortress. This experience has been the breaking point, and we are definitively departing. Never before have I encountered a medical practice so disinterested in patient care. Multiple attempts to schedule consultations for myself and my child over the past year and a half have resulted in either complete silence or dismissive suggestions to wait six weeks and potentially reconnect if symptoms continue. The staff demonstrate a remarkable lack of compassion, communication appears deliberately obstructive, and the entire patient interaction has been so frustrating that I am compelled to transfer my family's medical care elsewhere. My sincere hope is that they will eventually recognize their shortcomings and implement meaningful improvements to their service approach.

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