LB

L B. 2 years ago • From Google

Rating

Bad

Nightmare GP Practice with Phantom Appointments

I'm not one to typically criticize, but I wouldn't touch this practice again with a ten-foot pole. You'll find yourself waiting endlessly for phantom telephone appointments and receiving reminders for non-existent clinics that are supposedly closed. After eagerly anticipating a GP call, the phone rang briefly before they hung up, and I was marked as a no-show. Attempting to rectify this, the receptionists were unhelpful, but a manager eventually reviewed my records and confirmed the scheduling chaos - appointments that were never real and reminders for bookings that were never made. The situation remains unchanged, and securing a doctor's consultation is practically impossible. While the nurses and GPs are wonderful, the management and organizational skills are abysmal. I've been forced to spend precious money on private healthcare while searching for an alternative surgery. I've never felt so neglected by a medical service in my life.

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