The Orchard Surgery

Utterly appalling medical experience where, despite thoroughly explaining the critical nature of my condition and medication requirements, I was flatly denied a prescription. The reception staff..

I'm constantly frustrated by the impossibility of reaching reception. There's no point even attempting to queue. My mother, diagnosed with dementia in 2020, hasn't consulted a physician since then...

The staff here are utterly incompetent, particularly the slim older woman who is completely ineffective at providing assistance. Whenever you seek help, she seems bewildered and slow to comprehend,..

Utterly appalling how the medical professionals believe they can deny critical medication. Despite my detailed explanation of the gravity of my condition. I recently underwent open heart surgery in..

Abysmal customer service. I've been without medical attention for almost six years, suffering from asthma and approaching 50. The receptionist with green hair was incredibly difficult and..

Getting a GP appointment is practically impossible. Forget about booking over the phone. Their system forces patients to queue outside before they open at 8:30, offering only same-day appointments..

The front desk staff provide an abysmal first impression for this medical practice. As the initial point of contact, they display a distinct lack of warmth and compassion. During my children's..

This practice is absolutely abysmal, and I'm struggling to articulate my frustrations. 1. Securing a daytime consultation by phone is practically impossible. 2. Attempting to reach reception around..

The medical staff at this practice are completely out of touch, constantly avoiding direct patient interaction by using their receptionist as a shield. I'm thoroughly frustrated by the endless cycle..

Abysmal customer support. Truly terrible.

After relocating to Lancing just half a year ago, I made the unfortunate decision to register with The Orchard surgery. Big error!!! Within this brief period, I've encountered multiple issues with..

Attempted to schedule an appointment for the next day, but was instructed to call back at 08:30 the following morning With my irregular work schedule, this isn't always feasible, and the..

Rude staff Terrible customer service Unprofessional and arrogant employees Miss J B is completely incompetent as a receptionist, displaying a senseless and unprofessional attitude. Half the time,..

Avoid this clinic at all costs and head straight to the emergency department, or you'll waste endless hours waiting for an appointment. On the off chance you miraculously get past the discourteous..

The front desk staff display an appalling lack of empathy, consistently demonstrating either total disinterest or outright discourtesy. They ought to feel deeply embarrassed, though it seems..

The medical personnel and physicians here display an incredibly poor demeanor, consistently attempting to pressure patients into accepting their perspectives. They arbitrarily modify prescriptions..

This surgical experience was far from satisfactory. Dr. Mendes appears to be a potential medical risk. When it comes to your personal well-being, I strongly advise against gambling with this..

The frontline staff were decent, but the management representatives were absolutely terrible. An error occurred with my appointment. While I was frustrated, I recognize that mistakes can happen, but..

1. Scheduling an appointment on the same day is practically impossible 2. Advance booking of appointments is not an option 3. Without fail, every single receptionist I interact with is discourteous..

What an absolute embarrassment! Getting a face-to-face consultation seems completely impossible, and heaven help you if your infant has any critical medical concerns - you'll be rushing to the..