The Village Surgery
Syida A. one year ago • From Google
Bad
Nightmare gp practice with terrible receptionist service
The absolute worst general practice imaginable. Dying seems more appealing than attempting to get any help. There's this particular receptionist everyone registered here instantly knows exactly who I mean, without me even describing her. I'm terrified of interacting with her and silently hope I won't encounter her during calls or visits. This specific employee is monumentally unhelpful, radiating rudeness through her non-verbal communication (and barely speaking anyway), completely ineffective at handling any requests. Her primary skill appears to be announcing when the surgery is closed for lunch. I've tried requesting assistance both via phone and in-person, and she's consistently dismissed me without offering any meaningful clinical support. My telehealth consultations are perpetually rescheduled, forcing me to constantly chase confirmations - I've essentially surrendered trying. Now I actively avoid my GP because dealing with this incompetent team is exponentially more stressful. Despite understanding healthcare's challenges from my own professional experience, these staff are simply careless, abrupt, and painfully slow at accomplishing anything. Their dismal attitude towards patient care and communication is inexcusable. I genuinely hope significant staffing changes occur.
We consider ourselves truly lucky to receive medical care at the Village Surgery. The front desk team consistently demonstrates exceptional helpfulness and goes above and beyond to address patient..
The Village Surgery
L K.
I haven't utilized my medical practice for over four years, and I'm thoroughly appalled by the unprofessional conduct and demeanor of the staff at The Village Surgery in East Barnet. The experience..
The Village Surgery
Nasrin Y.
I'm thoroughly impressed with The Village Surgery. Their performance is top-notch, consistently providing rapid and competent care. The personnel's warm and empathetic approach transforms each..
The Village Surgery
adam s.
Extremely welcoming and highly skilled employees.
The Village Surgery
Angelos B.
Exceptional customer support! The team was incredibly friendly and went above and beyond to assist me.
The Village Surgery
Janet B.
The front desk team is incredibly friendly, supportive, and accommodating. Booking an appointment doesn't involve endless waiting. Their online consultation documents are constantly updated, which..
The Village Surgery
Sheila M.
Our family has been with this medical practice for more than 60 years. Throughout our time here, we've consistently encountered staff members who are courteous, accommodating, and professional. Kit..
The Village Surgery
John M.
The surgical procedure was extremely poor, and the personnel's attitude was highly unprofessional. Additionally, the facility lacks basic amenities like restroom facilities. I strongly advise..
The Village Surgery
Bruce C.
The medical professionals at this practice have consistently provided me with exceptional care, and I cannot speak highly enough of their service.
The Village Surgery
Foz G.
I am deeply grateful to Dr. S Craddock and the medical staff at the clinic for delivering exceptional care during my unforeseen health challenge. The team's expertise, commitment, and compassionate..
The Village Surgery
Helen N.
I've just registered with this medical practice, and I must say, I'm thoroughly impressed by their incredibly supportive team and how smoothly they handle scheduling appointments. I'm truly delighted.
The Village Surgery
Fi O.
I've been struggling with my right foot due to vascular disease and diabetic neuropathy, causing unbearable pain that makes my 8-hour workday an absolute ordeal. When I went to my GP appointment, I..
The Village Surgery
Sarah S.
Dr. Musetti is an absolute gem of a physician. Unlike many healthcare providers, she genuinely dedicates time to engaging with her patients, carefully listening and comprehending their concerns with..
The Village Surgery
Oksana K.
Delighted with the result. Kit, the receptionist, consulted the physician and promptly returned my call. I appreciate your consistent support and assistance.
The Village Surgery
Todays D.
Following a grueling 6-week wait for a telephone consultation, I was connected with a GP I never intended to consult in the first place. The conversation dragged on for a mere 3 minutes and 44..
The Village Surgery
Eddie C.
I'm thoroughly satisfied with the assistance I received. Much appreciation for the support.
The Village Surgery
Tatyana S.
Village Surgery is absolutely top-notch! The front desk staff greets patients with such warmth and handles everything with remarkable precision, ensuring each appointment goes seamlessly and without..
The Village Surgery
S M.
Over the past 17 years of living in Barnet, this medical practice has consistently met our expectations. The healthcare professionals, including physicians and nursing staff, demonstrate exceptional..
The Village Surgery
Good E.
Why does scheduling a phone consultation always require waiting an entire month?! This is completely unacceptable! Total disappointment with your service.
The Village Surgery
S S.
Sarah, the phlebotomist, is incredibly skilled and delicate when drawing blood. She performs the procedure smoothly and with great assurance. The medical staff at the clinic are wonderfully..
The Village Surgery
Graham G.