Chelmer Medical Partnership (Tennyson House Surgery)
KG
Karen G. 2 years ago • From Google
Bad
After struggling to secure a medical appointment for our 4-year-old with a persistently high fever that wouldn't respond to medication, we were forced to visit the emergency room twice before receiving a strep diagnosis and antibiotics. Initially, they advised us to contact our doctor if symptoms continued, but we couldn't reach anyone, compelling us to return to A&E. The same-day appointment booking link consistently showed no availability, regardless of checking every two hours. Subsequently, an ear infection developed a week later, and 111 directed us to our GP. Unable to get through by phone, we arrived with a distressed, crying child, only to have the receptionist instruct us to call 111. Upon refusing to leave, a doctor finally examined us, diagnosed an ear infection, and prescribed antibiotics to be collected urgently. However, the doctor failed to send the prescription, leading to a frustrating evening of calls between A&E, the pharmacy, and 111 trying to locate the prescription while caring for our very sick child. An out-of-hours doctor eventually called around midnight to confirm the prescription hadn't been sent and would now be available for collection. As a patient of this surgery since 2007, who previously praised their services, I never imagined I would need to leave such a negative review about the appalling service at Tennyson House.
habiba A.