St Andrews Medical Centre
Marion C. 4 years ago • From Google
Bad
Nightmare healthcare experience with terrible customer service
Impossible to get through to them! The phone line is constantly engaged, and scheduling an appointment requires dedicating one to two hours of your time just waiting. Then you're subjected to discourteous receptionists who somehow expect you to remain composed after such an exhausting process - it's completely ridiculous! Want respect? Try actually demonstrating genuine care, which should be the fundamental aspect of your role! I've made over 150 calls, and the line remains perpetually busy - who operates a business like this???? And there's no way to book an appointment in person! This is for an 8-month-old infant suffering from a severe cough, which is absolutely unacceptable!
Stay away from this place. Online appointment booking is restricted to an 8 am to 4 pm window, but even during those hours, the system blocks new bookings. When you attempt to schedule within the..
St Andrews Medical Centre
Steve B.
At my stage in life, I've become somewhat desensitized to surprises, yet the staggering ineptitude of this medical facility surpasses all expectations. Approach with extreme caution!!
St Andrews Medical Centre
Paul R.
I encountered a medication-related challenge, and one of the front desk staff members was exceptional in resolving my concern. Her approach was thoroughly professional and..
St Andrews Medical Centre
Katie W.
The front desk staff at this place have absolutely zero customer service skills!
St Andrews Medical Centre
Indic c.
Medical procedures have devolved into a complete farce. Attempting to schedule a surgical consultation is impossible, with phone lines perpetually engaged. The online consultation system fails to..
St Andrews Medical Centre
Joanna F.
Seamless scheduling process, prompt service, and incredibly supportive personnel made for an excellent experience.
St Andrews Medical Centre
Matt M.
Absolutely terrible place, avoid at all costs. The medical staff and reception team display zero empathy or professionalism. They treat patients like inconveniences when requesting appointments,..
St Andrews Medical Centre
marion c.
Impossible to get through to them! The phone line is constantly engaged, and scheduling an appointment requires dedicating one to two hours of your time just waiting. Then you're subjected to..
St Andrews Medical Centre
Geoffrey S.
I've been a patient at this medical practice for more than four years, and I'm consistently impressed with their care. While the Anima App has some usability challenges and isn't particularly..
St Andrews Medical Centre
Nikita G.
When it comes to my interactions with this clinic, their responsiveness has been mixed. For my daughter's health concerns as a newborn, particularly during periods of high fever, they were quick to..
St Andrews Medical Centre
Elzbieta E.
I encountered an extremely unsatisfactory and disrespectful phone interaction today with the medical practice's staff. The receptionist's demeanor was unacceptably harsh and made me feel entirely..
St Andrews Medical Centre
Mr P.
After quite some time, I scheduled an appointment, and the receptionist was incredibly courteous and accommodating. The physician I consulted was truly attentive to my medical issue and refreshingly..
St Andrews Medical Centre
Janice M.
It's no surprise the National Health Service is struggling when patients can't secure a timely doctor's appointment, forcing them to resort to emergency room visits.
St Andrews Medical Centre
Henrie H.
I was attended to promptly upon a doctor's arrival, given my intense discomfort following an accident. Initially uncertain about the specifics of my injury, the physician thoughtfully left the..
St Andrews Medical Centre
Alison P.
After three long months of anticipation, my husband finally sought to schedule a consultation with an orthopaedic specialist regarding his knee issue. Upon contacting the surgical center's..
St Andrews Medical Centre
Gary S.
I've been a patient at this medical practice for nearly three decades, and I must say its quality of service has drastically declined. The online consultation system appears functional and..
St Andrews Medical Centre
Flying L.
The staff consistently demonstrates exceptional support for our family's healthcare requirements. As local residents and long-standing patients, we've been with this practice for an extended period...
St Andrews Medical Centre
Ann D.
Compassionate and supportive medical professionals who go above and beyond to provide excellent care and assistance.
St Andrews Medical Centre
Lesley M.
The medical staff are highly competent and pleasant, but scheduling an appointment or obtaining a flu vaccination is extremely challenging and frustrating.
St Andrews Medical Centre
Steph B.
The staff at St Andrews have been absolutely wonderful and consistently supportive. Throughout my pregnancy journey and now with my two-year-old child, I've received comprehensive care that has..
St Andrews Medical Centre
Miguel C.