Queensbridge Group Practice
VS
Viking S. 9 months ago • From Google
Poor
The customer service here is utterly abysmal, from an unhelpful front desk to non-existent referrals. Initially, my early appointments seemed promising, but I was consistently assured I was on waiting lists for ADHD and back surgery. After nine months of waiting, I followed up and discovered nothing had been processed. While the doctor expressed sincere apologies, the reception staff, particularly Carol, were incredibly discourteous when interacting with the data protection officer (who is also the practice manager). I've submitted multiple requests via email and phone for my medical records and recordings, both during and after my registration, yet received zero response. If you have alternative healthcare options, I strongly recommend avoiding this practice.
Tim C.